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"If you’re relying on laundry that it SAYS they have, they don’t have any. They tell you to walk down the street. And they did not care that they say they have laundry facilities on Expedia. Also the elevator was broken when we were there and there was a huge line to go up."

"Very clean comfortable bed friendly staff"

"Not expensive and including breakfast buffet, rich in different diets. Unrivalled window view"

"What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again."

"My favourite place to stay when visiting Birmingham. Beautiful hotel, and perfect location."

"Breakfast was good"

"All good"

"Very good place for the money"

"I would recommend & will likely stay here again if I am ever in the area. Positives: Easy check in, parking is discounted & next door, late checkout option, comfortable bed, kitchen area fully stocked & had everything needed, the room areas were split nicely & the shower water pressure was perfect! Negatives: I paid for a family room but was given a standard room which meant I had a shower instead of a bath tub which was annoying as the shower head did not come off making it difficult to shower...

"Had a good time. Neatly maintained. There is paid parking available accessible from the street behind the hotel, so it would be helpful to provide clear instructions to reach it."

"Lovely well appointed rooms, very clean and the bed was very comfortable! Shower head didn’t look like it would give a great shower but actually was quite powerful. The breakfast buffet was perfect- lots of choice all excellent quality and now im going to have to buy a waffle maker for home! Would definitely stay again, perfect location for the arena which was why we were In birmingham. Highly recommend"

"Lovely welcome to the hotel, donuts and ice cold drinks were much needed after a long hot journey. Check-in was great, had a lovely lady run us through it. Rooms were immaculately clean. Coffee was exceptional and great for the next morning after a late night. The White Company toiletries were such a nice touch in the bathroom, I can still smell it now I’m home and think I might have to indulge 😂. Thanks team Leonardo Birmingham"

"Convient location with access to parking"

"This place was fantastic!"

"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."

"Not really got a bad thing to say. If I was being ultra-picky the air con sort of cooled the room but didn’t really make it cold. But it was just about cool enough!"

"I had a lovely high room overlooking the city The room was large and clean with a spotless bathroom My only criticism is that the air-conditioning in the room was terrible I had to sleep on top of the bed clothes but still woke up in the middle of the night boiling hot"

"Very big hotel with polite staff and a lovely terrace to sit out on a warm evening. The room was a good size although bathroom was quite small, but bed and pilllows were very comfy. Shame about the club lounge though. It was very hot in there and choice of drinks was limited. The food was very disappointing, hardly any food there and when more was brought everyone descended on it like a swarm of locusts. It did not seem to have much choice either. The same food both evenings and none of it to my...