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"This hotel makes a Travelodge look like The Dorchester. While the ladies at reception and the cleaner were absolutely lovely and did their best to help, this is unfortunately the worst hotel I have stayed in within the UK. The first room I was allocated had an overwhelming sewage smell. The odour was so strong that I walked straight back out and returned to reception. To their credit, the receptionist apologised and promptly moved me to what she described as one of the newly refurbished...

"Lovely stay for my girlfriend's birthday, only issue we had was the heat of the room and being unable to keep it cool, otherwise very happy with our stay."

"Great time"

"Hotel fine for a quick stopover. I thought Malmaison was a little more upmarket than I found it but room was a good size, clean and the bed was comfortable - my only complaint was that you could hear a lot of voices from the corridor and adjoining room but this didn’t continue too late into the night. Reception staff were pleasant enough but slow and unable to help with basic questions such as ‘where can I find a postbox?’. The hotel was in a good location for what I needed and I would stay...

"Staff aĺl friendly and helpful. Room clean and breakfast good with lots of choice"

"Great welcome and easy guide through the services available during the stay. Apartment equipped with all you would need for a short visit. Sofa bed was very comfortable and easy to bring out and put away. Probably one of the calmest places I've stayed in. Great location for easy access to the city. Would definitely recommend and stay again."

"Convenient..warm when cold ..clean bathroom..quiet rooms"

"Quick check in room was good just a two night break no problems"

"A beautiful shiny new hotel with well thought through design and such aesthetic decor. The staff were helpful and went out of their way to make sure we had a pleasant stay. The roof top bar was a definite plus, with fab views, it just made the weekend for me and my friend who had a long overdue catch up. So close to the station, an easy weekend away."

"Everything was very good. Parking was quite tight and also no discount for either car park."

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"Second visit in the space of two weeks - another very good experience. Emma on reception check in was great - she afforded me a room upgrade per my Expedia VIP booking - this doesn't happen very often. Staff are friendly and the room is well appointed. A consistent approach which was well received."

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Out of town location. Property needs a makeover. Carpets overdue for clean or replacement. Room otherwise clean but not serviced daily. Reception staff polite and helpful but don't present a confidence in their product. Overall impression was shabby. Breakfast by 830am was limted to remains of much earlier cooked food. Had to bring attention to staff the mould on bread for toast."

"Whilst a little out of town this is a great place for a north/south stopover. Probably one of the best hotel breakfasts in a while, compared to many a higher end hotel chain. Tasty, hot (most important) and good quality."

"Excellent food in the partner bistrot"

"Nate, at check in was brilliant. "

"Absolutely wonderful stay, I would love to visit again."