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"Overall waterpark could use some behind the scenes cleaning. Ex. Chipped pain and bugs on ledges in water park."

"It was clean "

"The Hot Tub was really nice we all enjoyed in it. Pool had balls to play so everyone had fun. Food was nice n big portions could not easily complete it. They need to provide complimentary breakfast instead of paid buffet. Also reception desk should never be left empty someone always needs to be present to attend your clients. One time there were two receptionists at desk but they were busy talking with each other and when I was trying to get operator on phone from my room no one picked up. Also...

"It’s a great hotel for the price point. Considering it was the off season. Unfortunately our tv channels never worked and we couldn’t watch tv, but we spent little time in the room. Pool and hot tub were nice but the sauna didn't get hot. Staff were very nice and polite. "

"The staff here are friendly and kind. This was our third visit, and definitely coming back. "

"Ok place to stay 3/5 "

"Loved it , I booked this trip last min due to my kids not telling me they was soon to be on spring break(what happened to April !) the price for 4days/3nights was great .lobby was amazing,rooms was spacious and wonderful(one bedroom villa) have everything You need in the main building ,my kids loved the fire pit outside the villas .we made s’mores (purchased s’mores kit in the lobby store ). Only thing wrong was the tub was stopped up so they had someone fix it but made the shower not work so...

"Beautiful lobby and close to everything downtown. Comfortable room. Room service was fantastic."

"I have stayed at the Concourse in the past and loved it. Unfortunately, this time the room was not up to standard. It had a musty odor. It didn’t have all the usual amenities in the bathroom, and the windows were not triple glazed, so street noise was pronounced. "

"The web description is different from the actual room. It's antiquated. The door to the balcony lock was broke. The hot tub was not working the desk agent told me they were balancing the chemicals and should be open soon. The next day it was opening but the chemicals were harsh and caused a skin rash. No food/room service!"

"Friendly, attentive staff. Rooms are clean and spacious. The evening snacks won my kids over! "

"Parking and laundry were perfect. This time, the linings and pillows felt different. Cheaper quality. "

"The rooms were spacious and clean, but if you’re planning a break from the cold to enjoy a warm indoor pool, you may want to consider another option. The pool is kept at 84°F, which isn’t ideal for kids. Our children were shivering and their lips even turned purple after a short time in the water. At first, we thought it might just be us, but every family who came into the pool area shared the same concern. The hot tub quickly filled up with kids because no one could stay comfortable in the...

"Friendly staff and very well kept"

"Cassini was fun!"

"Our hot tub in our room did not work! Then we couldn't get the water to shut off! Maintenance told us that's normal it's what it's supposed to do! And sat there and argued with us about it!"

"Great property, room was awesome"

"Great place if you are hanging out along Lake Michigan In Milwaukee."

"The mattress was very uncomfortable they did flip it but said it wasn't old enough to be changed out, I slept terrible both nights, they did offer to switch rooms but we were all unpacked and only staying two nights!"