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"No. Good"

"Awesome new hotel. Clean and unique. Has that new construction smell still. Loved the steamer in room, decor, smart tv with ability to log into own Netflix/Youtube accounts, comfy beds. Did not love lack of microwave, VR experience opening delays (we received email to hurry up and reserve the experience but when we arrived it wasn’t operational yet)."

"everything was great"

"We unfortunately had a terrible first impression. They were clearly over capacity from the weekend and under staffed. We checked in 6/28 - had to wait over 30 minutes for our room which was not properly cleaned. After complaining we were moved to another room which was not what we reserved but “no other availability”. After asking if that was ready and being told it was double inspected. We found an old ranch cup in plain sight. Our third and final room was up to standards and I honestly would...

"Desk staff was eating chili at the desk when we arrived. Gross ! The woman that had blonde and brown hair was rude. Whirlpool inside was not even warm. The jets weren’t right. The water was too low. The outside pool and whirlpool were good. I didn’t like the fact the the two restaurants were closed some days. I booked a balcony room. It was on the first floor facing the PARKING LOT!!! I HATED IT! I asked to be moved up higher and it was booked. Don’t even bother offering a balcony over looking...

"My Grand Geneva experience was amazing. Great customer service, the Staff was thoughtful, kind, and very professional. The customer service attention via text message is a great tool to use as a guest on-the-go, love it."

"They internet was down so we didn’t have WiFi so we couldn’t watch tv or nothing"

"The room was not clean at all. There was an used soap in the bathtub, hair on the bathroom floor, and the room was very run down. For the price of the room, I would expect a well maintained and clean room."

"Nothing i don't stay in this place again"

"Lovely safe comfortable place to stay!"

"Great hotel just off of State street."

"The hotel itself is decently clean. However, in my entire stay no one ever clean my room. I call the front desk and they were less than helpful. They recommended that the earliest they can clean my room is the day I left. I will never ever stay in this place again. If you plan to stay in this hotel, make sure you can handle a dirty room for your entire stay, no clean towels after you use them, no replacement for your coffee or water. When I called the front desk they were unfortunately very...