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"No. Good"

"Awesome new hotel. Clean and unique. Has that new construction smell still. Loved the steamer in room, decor, smart tv with ability to log into own Netflix/Youtube accounts, comfy beds. Did not love lack of microwave, VR experience opening delays (we received email to hurry up and reserve the experience but when we arrived it wasn’t operational yet)."

"everything was great"

"We unfortunately had a terrible first impression. They were clearly over capacity from the weekend and under staffed. We checked in 6/28 - had to wait over 30 minutes for our room which was not properly cleaned. After complaining we were moved to another room which was not what we reserved but “no other availability”. After asking if that was ready and being told it was double inspected. We found an old ranch cup in plain sight. Our third and final room was up to standards and I honestly would...

"Helpful staff, ideal location, quiet hours"

"My Grand Geneva experience was amazing. Great customer service, the Staff was thoughtful, kind, and very professional. The customer service attention via text message is a great tool to use as a guest on-the-go, love it."

"They internet was down so we didn’t have WiFi so we couldn’t watch tv or nothing"

"Great place to stay with kids! Walking distance to downtown Lake Geneva!"

"The room was not clean at all. There was an used soap in the bathtub, hair on the bathroom floor, and the room was very run down. For the price of the room, I would expect a well maintained and clean room."

"Lovely safe comfortable place to stay!"