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"The room was very clean and comfortable, and the staff were enormously pleasant. The AC could've been cooler, but it likely had to do with the hotel's commitment to being environmentally friendly. The location was also great, being fairly close to the train station and situated close to plenty of shops."

"I have never seen or stayed in a room so small. We made it work though. The location was perfect and the staff was superb."

"Friendly and helpful staff in all departments, spacious, good food a very enjoyable stay."

"The main issue which reduces the lower recommendation rating is the £10 car park charge, which I've never experienced at any overnight hotel stay in my life. Also the internet signal in the annexe where our room was located was poor, meaning that I couldn't communicate effectively with my workplace. This will cost me time in future as I need to compensate and make-up for my schedule."

"Clean room, friendly staff"

"Good hotel and good breakfast"

"The rooms are gorgeous and beds are super comfortable."

"Perfect location!"

"Very dog friendly stay, dog allowed everywhere. Excellent crockery pitch across the small bridge for dog exercise and poo bin by entrance to hotel. Breakfast was great, though no cereal which was odd. Rooms well equipped, kettle and nespresso coffee maker, plus both still and sparkling water with fresh milk in the pantry (where there are also top ups of tea, coffee and water plus ice). Second time here and we'll be back again"

"Not ideal for wheelchair users as the lift is rather small also really difficult to get into the reception area from the car park as there is a big ledge to go over for access so a ramp is very much needed. Great parking Friendly staff Decent views and a nice room"

"The hotel has a very much a 5-star feel, reminiscent of something out of Downton Abbey. The building and public areas are grand, and the complimentary Elemis toiletries were a nice touch. Unfortunately, my room had several issues. The toilet seat appeared to be broken, and the bathroom layout was poorly designed. The bidet was positioned extremely close to the sink, making it easy for personal items to fall into it. The sink tap was also awkwardly placed, making it difficult to comfortably wash...

"Well located, excellent breakfast. Toilet/Shower a bit small."

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"The picture was misleading as there was no pool on the property, however it was a lovely room with amazing staff and it had that quaint charm for a adorable town."

"Bath Priory is situated on beautiful grounds and gardens, loved the greenery and flowers. Our suite was very nice, two large rooms and a full bathroom. On arrival our room was not ready and we were brought to the bar for a complementary drink. We waited 45 minutes for a bar/restaurant member to even acknowledge us although the walked by us almost every minute. Not even a greeting. This level of service was common for the restaurant. At breakfast one day my wife’s meal was served 20 minutes...

"We really enjoyed our stay at The Francis Hotel. It was five years since we last stayed there and the difference made by their extensive renovations is amazing! Beautiful rooms, even the small ‘cosy’ rooms, with thoughtful and artistic decoration and amenities. We stayed in the really hot weather and the great AC was very welcome! It’s in a fantastic location and we will definitely return."

"The cleaning staff was amazing and very respectful. Handy to have a restaurant in the hotel, especially for breakfast, which is a standard English and continental breakfast with a good amount of options. The coffees from their machines are pretty good too. Lovely hotel and hotel rooms. Would recommend."

"Decent, clean and friendly staff. Very convenient location in Bath."

"We stay here often and never disappoints"

"Amazing old building, wonderful period and eclectic decor. Breakfasts are the best ever - huge selection and all equally delicious (and generously sized!) Staff and especially Manager Kerry were super helpful and charming. Dinners and lunches were also very good. Service was spotty and a bit haphazard. Internet was not consistent and you had to log in at least three times a day! Room (‘character’) was OK - a bit dark and dingy given the small window and dark paint. On the small side. The...