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"The room was below a premier inn a standard and price point well above that. Hair in the bath drain. Leaking shower onto the floor. Dirty towels. Dirty pillow cases. Unhelpful staff who wouldn’t even look at a support case for us. The spa you have to pay to use on top of a vast fee for a shocking room. Heating on full blast. No air conditioning. Spa pool water freezing. The breakfast standard hurt me to my core. The scramble egg clearly came from a packet and they were runny and top of that the...

"Friendly staff"

"The location was excellent and very convenient. The spa is exquisite and extremely relaxing."

"We spent 10 minutes here - was a surprise for my partner . But we both got a surprise at the disgusting room we was allocated . Still awaiting a refund Pictures tell the story room 118 5 star hotel really ??????"

"Clean room, very friendly staff, great location!"

"Great location, easy to get around from and very clean! Staff were excellent, especially Abi, Ri (young lady with bright red hair - who was so sweet and helpful!), and Matteo too! This was my second time staying at this hotel, a year later, and would definitely choose this hotel again should I visit Bath again."

"Just amazing. Easily the most amazing hotel I’ve ever stayed in!"

"I"

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