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"We found the interior design to be inventive and beautiful. The hotel is a joining of 12 (?) different houses and getting around can feel like one is in a maze. As an older couple, they gave us a room we could get to, avoiding stairs and gave us a great view. The modern bathroom had to be a bit cramped to accommodate the many mergings of houses. We would have liked to have had tissues and more hanging space in the room. The bed was way too hard for one of us. They brought up a duvet to top the...

"(Lake view room) Excellent hotel in a beautiful area. The rooms have everything you could need, they are clean and are very well maintained. Friendly staff in the hotel and in the surrounding restaurants. Highly recommend the Gateway Cafe for brunch."

"Enjoyable stay in a good location for exploring Bath. A bit awkward to find car parking nearby at busy times but otherwise all good."

"We love the Gainsborough Hotel and it's somewhere we've visited on more than one occasion, due to the mineral pools that are part of the hotel's amenities. However, for the first time in our many visits, we were asked to pay an extra amount (£70 per person for 2 hours) to use the pools outside the guests' complimentary hours of 8-10am and 7-9pm. For four people, this would have added an extra £280 to our bill - rather a lot when the hotel rooms are already fairly expensive. This relatively new...

"Great Breakfast"

"Cheeky parking fee for people staying at the hotel , although spa visitors can have 4 hours free ? . You would think residents would get a little more respect"

"Friendly staff. Clean and comfortable room. The spa was nice."

"Beautiful building with a great view over the city. Very pleasant and helpful staff. Good restaurant with excellent food. Eccentric plumbing only added to a great stay. Fully recommend"

"The parking spots are small, it is better not driving a big car there."

"Like central location dislike parking a short walk lucky the weather was good"

"A really nicely presented, centrally located hotel. Ideal for a long weekend. Close to all amenities. Would highly recommend."

"So many of the staff we encountered were wonderfully welcoming and seemed happy to have us there. The food was of the utmost quality and even after a week, we hadn't tried all the breakfast options. On a map, the hotel appears not to be in the centre of things, and, while this is true, I was glad of it. It was usually no more than a 5-10 minute walk to anything that interested us but, beyond that, this meant we slept on a very quiet street with no exterior noise permeating the walls. This is...

"The rooms were not clean, the carpet was not clean in the room, the bathroom seemed clean but in general I was not reassured. The breakfast was not great. I really wish it was just clean"