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"The hotel Wi-Fi was difficult to connect to. It took me about an hour and a half to get connected, and I had to clear the cache and try several times before it finally worked."

"Good on all counts. The hotel was busy, and the systems coped really well. Staff were helpful, competent and chatty."

"The room was very clean and stocked with waters and coffee for your use. The onsite restaurant was fantastic and the terrace area with a fireplace was a great place to relax"

"We stayed many years back,when the hotel was owned by Rocco Forte(my husband had a nice chat with Adam Faith ,the actor and 1960’s pop star,a couple of times during our stay back then).There is sadly no comparison to back in the day. The Hotel desperately needs a complete overhaul of all the bedrooms and bathrooms,the sinks and baths have badly chipped enamel, the window frames are rotten.Our bed was so badly made,it looked slept in,and we actually ended up asking for a different room,as having...

"Everything to a good standard"

"Clean room, very friendly staff, great location!"

"Overall helpful staff. V central location and easy to see central bath. Staff need to know better how to handle issues which can arise like they did during the stay."

"Lovely setting, great food & very helpful staff."

"The room was sufficient for our needs and the restaurant food and staff were excellent. Also the setting and location to Bath were excellent."

"Good breakfast, helpful staff, room relatively clean"

"Poor room and equally poor dinner. I got money off the bill. Avoid the Willow room which was a sauna and directly over the kitchen exhaust. Did not use the pool."