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"we found a full fingernail in the bed when we arrived, as well as one of the coffee mugs for us to use dirty. when we brought the fingernail and dirty mug downstairs to tell staff, we were only offered a complimentary fizzy drink. i had to ask to have sheets changed, and they still were not changed when we came back to the property hours later."

"Struttura molto bella vicinissima al centro. Colazione continentale molto buona"

"A genuinely beautiful hotel and spotlessly clean throughout. The rooms, the common areas and the spa are all beautifully maintained, and the staff kindly stored our luggage before check-in and after check-out, which made the whole trip much easier. The spa is the highlight. It is lovely, immaculately clean, and well worth the visit. It does get busy in the 7pm to 9pm window, when everyone seems to arrive at once, but we still had a very enjoyable time. Two small things stopped this being a...

"The website was quite complicated to use, especially when booking treatments and the pool. The spa was generally good, but unfortunately they did not have the hot stone treatment available on the day I booked, which is the main treatment I normally go for. The restaurant was very good, and most of the staff were friendly and helpful. However, the hotel does not have air conditioning, which was very uncomfortable during our stay on one of the hottest days in August. We were given one dusty fan...

"Lovely property. I thought breakfast was included, I asked, and my husband and I both heard that it was. However it was charged. We only went once. The hot breakfast was mediocre."

"Tired. Hotel is tired and dirty. Front of house staff pleasant. Spa staff rude and abrupt. No real service mentality. Avoid."

"Quaint and charming Off the Beaten Path Convenient restaurant on site"

"Wonderful hotel with great food for breakfast (lots of choices; à la carte and buffet for cold food); extremely helpful staff; great views; very clean and comfortable."

"Clean, comfortable and friendly"

"I booked the hotel after reading that Bath was a 20minute walk away (my wife uses sticks to support walking). Imagine our surprise when it is actually a 50minute walk. The duty manager did tell us it was about a 45 minute walk. All the staff were polite and helpful. The ‘lodge’ room was cosy (read small) but it had everything you needed. We couldn’t actually connect to WiFi. The HUGE sink made it difficult to sit on the toilet but the shower was large and quite powerful. The breakfast was ok,...

"Very close to bath town centre. Only thing to be mindful is the walk up and down to town and back is very steep. May not be suitable with a pram. There are frequent buses however not far from Hotel and Uber is always another option."

"Es una alternativa espectacular, costó beneficio de lo mejor que hemos estado."

"Dimora storica molto accogliente appartenuta ad una famiglia inglese. Camera pulita, ottima colazione e cena. Personale cordiale, peccato non aver potuto usufruire della SPA."

"Fifty pounds to use the hotel car park for one night. No mention of this until you arrive to check-in - fairly obvious why! Extortionate. Avoid."

"Swimming pool used as leisure centre, fu of kids jumping from every corner and impossible to even stay in one place without getting splashed. Let's not talk about the green mould on the swimming pool tiles and floors, and how easy the fungus spread that way. Having making the choice of the hotel based on the amenities I am afraid was the biggest mistake."