Hotel with a Concierge in Western Division from SAR 203

"Very disappointed with our stay. We had stayed here twice before and the overall care and attention to the simple basic room needs for guests were not met. Took 4 trips to the front desk to even get cards to open the door. Was a fault with the machine on the door. Aircon not working after night two became unbearable group had to move rooms only to have rain drip on their heads over night. Not once were the rooms completely replenished of basic necessities. Ie. towels, then a floor mat for the shower, toilet paper, water, tea, milk. We had to daily ask for something the staff had forgotten. My bed sheets were pilled to the point it felt like I was sleeping on sand. After day 5 we gave up asking for the basic necessities and just worked around what we had. Travelled with a group coming for a special occasion and the stay put a huge damper on the holiday having to come back to your room, no toilet paper, no water, no soap. You go on holiday to relax, and trust the hotel takes cares of basic needs. This is a Hilton branded hotel, guests should expect better. Understand it’s a chilled vibe at the island resorts, however believe it or not guests still need toilet paper. It’s basic room service."

"Staff were amazing and always greeted with a smile! One of the best experiences my small family had. Everything was awesome"

"Great staff and very helpful porter. I didn't get his name."

"Lovely big pools, beautiful views from ocean view room"

"Breakfast was included But was mostly pastries and cereals There where some veggies filled naans which where delicious Well set up but uninspired"

"The room was pretty basic and clean, but the property felt old and tired. While I didn't see any bugs, it kind of had the feeling of a roach hotel, so I slept with the lights on. I paid for in-room Wi-Fi, but it didn't work 95% of the time. Service in the dining room was very, very slow. On the bright side, it was very convenient to the airport, within walking distance, but with a free shuttle that drops off / picks up at the terminal. I woke up at 3am and found that the running water had been shut off, but it was back on by 4am, in time for a nice hot shower."

"We stayed here one night spontaneously due to a cyclone coming thru and our other plans being cancelled. The rooms were very clean, the buffet breakfast was good. The staff were wonderful. "

"Good place for a stopover in the way to NZ. Good food and great restaurants nearby. Had to ask about the hot water to our room to be fixed more than once."

"Pretty nice hotel to get an island vacation without breaking the bank. The food options are somewhat limited, if you have dietary restrictions, you need to let them know in advance. the facilities are nice, friendly staff and free snorkeling and kayaking. The massage facilities are very good at reasonable prices. The island is gorgeous. "