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"there are dead bugs on the floor in my room"

"Clean room, nice breakfast, friendly staff, great location."

"Very good"

"Old and seriously in need of a refurbishment"

"This is a beautiful hotel, dwarfed only by the incredible staff, from front desk to the porters. Everyone truly goes out of their way to make your stay perfect! A must stay!"

"Great stay"

"Easy to get to. Plenty of shops and restaurants around the hotel."

"I checked out early due to being unable to use basic facilities like hot water. The rooms were dirty including the bed sheets and people / maintenance were in and out the room all night so any form of sleep was impossible. The staff were extremely unhelpful, have ignored my request for a refund or offered any solutions. I couldn’t reccomend this bleak place less"

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"Great location, easy parking reasonably priced, rooms were cosy, beds comfortable, breakfast was great& good selection only flaw is there was no where to put your plate when trying to serve breakfast as the lids do not stay up so you need 3 hands but overall lovely hotel& would stay again"

"The air con had broken in the hotel during the June 2026 heatwave. We were lied to, told we could move rooms to a working one and weren’t told it had broken everywhere until 11.30pm when returning from a concert. We asked if we could get a refund and were told we could, so at midnight we left and went to find somewhere else. 2 weeks on and I have had no apology, no refund and no acknowledgement of this being dealt with. I’m £244 out of pocket as I had to pay for another hotel. Avoid."

"Excellent hotel in a good location breakfast is complimentary good location and good parking prices"

"Wonderfull hotel will stay again"

"We stayed during the recent heatwave, and unfortunately the bedrooms did not have air conditioning, which made our stay quite uncomfortable. We were initially provided with a Dyson fan, but it wasn’t working properly. After reporting this, it was replaced with two small desk fans, which we appreciated, but they still weren’t enough to keep the room cool. Breakfast was okay overall, but I was disappointed by the lack of inclusive options. If you don’t eat pork, there were no alternative meat...

"Great hotel great location easy to find Staff were brilliant and friendly and very helpful Breakfast a lot of options to choose from great value for money We will be back"

"great location"

"Very good staff clean room love to visit again"

"This hotel is super convenient to the BP Pulse Live arena for shows but the property wasn’t what I have come to expect from a Hilton property. There is also apparently a night club on site so we could hear the booming base as we were trying to sleep until late into the evening (2-3am)."

"a good stay here, staff was lovely, hotel was clean and simple, would really recommend staying here the only down fall was they give you 1 pillow each so just ask reception for an extra but very happy will be coming back."

"They only thing is if your on your own and have a dog and can't leave it in the room . They don't allow you to the bar . Probably should think about an area for us to be allowed to be served"