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"This hotel makes a Travelodge look like The Dorchester. While the ladies at reception and the cleaner were absolutely lovely and did their best to help, this is unfortunately the worst hotel I have stayed in within the UK. The first room I was allocated had an overwhelming sewage smell. The odour was so strong that I walked straight back out and returned to reception. To their credit, the receptionist apologised and promptly moved me to what she described as one of the newly refurbished...

"Room was clean, however the bed was not assembled correctly the divan was joined in 2 halves the bottom half of the bed was sticking out by 2” consequently I kept catching my feet on it"

"Great time"

"Hotel fine for a quick stopover. I thought Malmaison was a little more upmarket than I found it but room was a good size, clean and the bed was comfortable - my only complaint was that you could hear a lot of voices from the corridor and adjoining room but this didn’t continue too late into the night. Reception staff were pleasant enough but slow and unable to help with basic questions such as ‘where can I find a postbox?’. The hotel was in a good location for what I needed and I would stay...

"Lovely hotel with beautiful grounds and great facilities. Only stayed for one night but enjoyed a quick swim in the pool and had a lovely evening meal and breakfast in the restaurant. Bedroom was a good size with comfy bed and everything needed for an overnight stay. The only thing that I think could be improved is the check in. The young girl on the desk gave me very minimal information and didn’t explain the £50 deposit policy very well at all. I had to ask all the questions regarding...

"Room cleaned. Left my jewellery on the table when the cleaners came to clean my room. Nothing lost and nothing was missing in the room."

"Great welcome and easy guide through the services available during the stay. Apartment equipped with all you would need for a short visit. Sofa bed was very comfortable and easy to bring out and put away. Probably one of the calmest places I've stayed in. Great location for easy access to the city. Would definitely recommend and stay again."

"Definitely the clean room and the oh-so-comfortable bed. Never thought a hostel bed would be this comfy."

"Quick check in room was good just a two night break no problems"

"Everything was very good. Parking was quite tight and also no discount for either car park."

"Second visit in the space of two weeks - another very good experience. Emma on reception check in was great - she afforded me a room upgrade per my Expedia VIP booking - this doesn't happen very often. Staff are friendly and the room is well appointed. A consistent approach which was well received."

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Nate, at check in was brilliant. "

"Stayed here with a friend in a twin room. Was lovely and clean and tidy. The bathroom still smelt of bleach was so clean. TV and hairdryer in the room. Beds were comfy. We had a drink in the bar and it was reasonably priced. All the staff we spoke to were super friendly. We walked from the bull ring and it took about 10 minutes. The hotel is near the Mailbox so we went there for food."