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"If you’re relying on laundry that it SAYS they have, they don’t have any. They tell you to walk down the street. And they did not care that they say they have laundry facilities on Expedia. Also the elevator was broken when we were there and there was a huge line to go up."

"Very clean comfortable bed friendly staff"

"Room was great, breakfast was very good, hotel is in a great location"

"Fantastic service and very helpful staff but if you want a good night's sleep make sure your room is away from the front of the hotel. Smokers and other guests meet outside from early morning and are not quiet."

"My favourite place to stay when visiting Birmingham. Beautiful hotel, and perfect location."

"Lovely room, comfy beds, spa was amazing"

"All good"

"Staff were pleasant and professional. Always willing to assist when called on."

"I would recommend & will likely stay here again if I am ever in the area. Positives: Easy check in, parking is discounted & next door, late checkout option, comfortable bed, kitchen area fully stocked & had everything needed, the room areas were split nicely & the shower water pressure was perfect! Negatives: I paid for a family room but was given a standard room which meant I had a shower instead of a bath tub which was annoying as the shower head did not come off making it difficult to shower...

"Room great staff friendly breakfast good plenty to choose from air conditioner in room fab"

"Lovely well appointed rooms, very clean and the bed was very comfortable! Shower head didn’t look like it would give a great shower but actually was quite powerful. The breakfast buffet was perfect- lots of choice all excellent quality and now im going to have to buy a waffle maker for home! Would definitely stay again, perfect location for the arena which was why we were In birmingham. Highly recommend"

"Woke up in the morning and at 11:02, as we were leaving the room had housekeeping ignoring me and then swearing at my face"

"The room was clean and comfortable. However, I was disappointed that a security guard knocked on our door in the middle of the night and accused us of being loud, even though we weren’t making noise."

"Not really got a bad thing to say. If I was being ultra-picky the air con sort of cooled the room but didn’t really make it cold. But it was just about cool enough!"

"I had a lovely high room overlooking the city The room was large and clean with a spotless bathroom My only criticism is that the air-conditioning in the room was terrible I had to sleep on top of the bed clothes but still woke up in the middle of the night boiling hot"

"Really nice hotel, great size room"