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"Good staff clean rooms cozy pods worth it"

"A great view, friendly and helpful staff but the rooms are greatly in need of a significant refurbishment"

"Location is very good. Easy access to subway/tube stations. Elevators are fast. Finding rooms can be a maze. No tables or chairs in room"

"Pleasantly surprised with this hotel chain. Really enjoyed my stay. It was quiet, very close to tube stations, across the street from Kensington Gardens, two blocks away from incredible restaurants. As a solo traveler, the room had everything I needed (including AC). Will definitely be back next time I’m in London!"

"Staff commutative and helpful. I recommend"

"We were vacationing. Location was excellent. Staff were helpful and friendly. Food was ok, only issue was elevators were small and slow. Overall very happy with the hotel."

"No AC and on a very busy corner so we couldn’t sleep with the windows open even if we wanted to. Toilets were extremely difficult to flush, having to hold them multiple times just to get the bowl to work"

"Tutto perfetto peccato solo che non si potesse aprire la finestra"

"موظفين الاستقبال يحتاجون الكثير من التدريب واللباقه"

"Great Location close to Paddington Station. The property and room is cleaned. Room is small but it is good enough for short stay to transfer to different city. No elevator in case you have big suitcases. Overall 9/10"

"Basic room, tissue for a duvet,mattress too small for the bed, pillows way too soft, 19" tv on top of wardrobe didn't keep signal.no tea/coffee facilities in room, shower was rank, mould and scale everywhere, had to jold toilet flush for ajout 3 minutes to work..Toilet roll so thin well you can imagine that bit!,dont even get me started about why the headboard was sticky and their was all hand prints on the wall just above the headboard!!stayed on level 2, lift lights didn't work and call...

"جميع الخدمات متوفرة ولكن الاثاث قديم وكذلك فرش ارضية الغرفة والمصاعد تصدر اصوات مزعجة"

"Loved this hotel for its location. The Gloucester tube station is right across the street which makes it very convenient and so many walkable options within 20 mins or so. Coffee shops and small comfort shops on the street. Cute breakfast/tea restaurant next door that you don’t want to miss. Room was very comfortable but carpets could use a shampoo. Staff were wonderfully friendly. Would stay again!"

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