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"Good breakfast buffet. Room has seen better days, rather shabby. We were on the 4th floor which was very hot, but there was a good tower fan which cooled things down. The shower didn't work, but reception got someone to fix it at some speed. Only the bare minimum printed information in the room - fire precautions, but nothing about facilities, or breakfast times."

"My virw was at the back but it was so lovepy to sit in the lonby or evdn javd breakfast lookkng out of thd windws"

"The hotel is in a great location. The staff were very very helpful.....service went above and beyond (particularly when i left my car keys on the desk and the receptionist came to find me before I started to panic!!)."

"Nice spa"

"N"

"Phone number on greeting , then met by mrmbef of staff , could do with a lick of paint lower half of front of house as im guessing directly opposite besch pai t gets battered by wind ,but first impressions wasnt great . My room was lovely location wss great and staff when i ohoned and met them were great"

"Great location, excellent staff. My room had a wonderful sea view. There was a relatively new carpet and a really comfortable bed, but there were a few cracks in the bathroom sink that needed repair and the paintwork was a bit tired. It didn’t take away from a relaxing stay and would definitely consider it again."

"Great price. Lovely rooms that match photos online. Staff very friendly and helpful. Walking distance to beach, restaurants, train station and pier"

"Excellent helpful staff, plenty of parking and very good facilities. Food /breakfast recommended. Air con in room great but made a noise every so often."

"Right by the ocean.. Visited during the heat wave but there was a table fan which saved life"

"incredible, attention to detail spot on, staff extremely helpful & they have electric car chargers which is super helpful & they guide you through the simple process of charging your vehicle. Air conditioning in the rooms as standard. in general, highly recommend."

"Stunning!"

"Lovely hotel with everything you need from views, to clean rooms, mini fridges, comfy beds. The staff are very polite. Good bar and seating areas. Perfect location too."

"All staff were very accommodating and friendly including the reception staff. Nothing was too much trouble. A super hotel, unique in style, and situated right on the beach. Breakfast menu is vast with waiter/waitress service all looking continental and very chic! There is an ‘All Day Menu’ with delicious food to suit all tastes. We had a very relaxing stay and will certainly be back, Thank you to all at the Relais..,,.."

"Aside from the room that is extremely hot as we were given the room that os facing directly the afternoon sun so it’s unbearably hot though we didn’t bother to escalate it anymore cause we are out most of the day anyway the rest of the service ,like the staff ,facilities and location are really good ."

"My stay at the Mercure Hotel in Pembury was okay. My room was on the ground floor and adequate. The bathroom was very clean and cleaned for the three days that I stayed there. The bed was made and the room was clean daily and I have no complaints about it. The room was adequate for my needs.. The only slight grumble I have is that I did not find the staff very friendly. Sometimes there was nobody on reception at all and when I went to check out, I couldn’t see anybody around and was unable to...