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"Lift did not work. Hair Dryer was missing"

"No public rooms at all - well they were either closed or empty of furniture. No breakfast available. Tea and coffee in rooms though. Lots of seating outside but too hot as no umbrellas or refreshments. Overall it was good value for the price, but the hotels either side were far superior for only a few pounds extra. Quirky? Rudolph and his friends were the pattern in the shower curtain!! Stay - late May Bank Holiday weekend 2026."

"The room was clean and had air con on on arrival.The breakfast was excellent too."

"We knowingly booked a small room. The room itself was clean and decent enough. It was an extremely hot day so could have done with A/C or at least a better fan than that provided. The bathroom was too tiny to be practical. There was no shelf in the tiny shower and there was not enough room to bend down and pick shower gel off the floor. Overall the price was very reasonable so we were not expecting the world. Staff were friendly, the room was clean, and the bed was comfortable."

"Very spacious room, clean and comfortable. Need a shelf of some kind in shower for shower gel etc, made showering a bit tricky. Could also do with fans in room when hot weather. Building looking a bit tired but super location and clean. Would definitely stay again. Fridge in room was a bonus in the hot weather."

"Lovely hotel. Great food and beautiful spa"

"The hotel was stunning, with an antique elevator and wonderful staff who upgraded my room to a full sea view suite! the bed was so comfy and ginormous, and the bath was incredible. The whole place was super clean and modern. I will say, the room is showing signs of wear. Orange (tan?) stains on the marble, bubbling wallpaper under the mirror over the sink and marks on the paintwork, but none of this could take away from the immaculately clean room and gorgeous bed."

"- Room not that clean, baby found loads of hairs and things. - post-booking I got loads of repetitive spam messages to check in online days before arrival. - Facilities have restricted use, e.g. no children at pool 10am-6pm! The only reason we stayed there was so the wife can rest at the pool with the baby. - Restaurant food was pub quality but Michelin price. - "Entry" to breakfast ends at 9:30 not 10 as advertised. "Entry" to pool area ends 8pm when advertised hours are until 9pm, staff tey...

"Nice stay all around, pleasant staff, nice breakfast but then rooms facing the rear residential comlex/road can get noisy from cars especially with windows open."

"The room was clean, staff were accommodating and the room service food was great. My only issue was the room smelt of paint which gave me a headache after a few hours."

"Room needs a deep clean. Dirty water drip marks on door to bathroom and also some dried brown streeks. Wardrobe had dead inserts on the shelf and base. Towel was worn around the edges, wearing thin and small holes not what I expect from a hotel. No housekeeping unless you paid extra. So had to use the same towel of 5 days. Toiletaries supplied for day 1. The windows were filthy, did not look like they had been cleaned for a year. Externally, the hotel needs significant maintenance. Wifi hardly...

"Such a gorgeous property!!! We stayed there for 3 nights and hardly left. We ate at all the restaurants, including High Tea. We had such an amazing time. We will be back!"

"Room was extremely clean but room was very hot, little fan in the room but wasn’t much of help. Also no cold water in the shower but overall was a good stay"

"Excellent stay, fantastic staff, would stay there again"

"Yes"

"We booked The Relais Cooden beach via Expedia particularly for its location and spa facilities. We had booked the "Cosy double room" because that was all that was left. On arrival we tried to book spa treatments but there were no available bookings during our three night stay. This was disappointing as there was no mention on the Expedia website that you needed to book in advance. Apparently, guests who booked directly with the hotel enjoyed free use of the spa whereas booking through Expedia...

"Had a medical emergency and staff were super helpful"

"We went to the Alfriston hotel to celebrate our anniversary The room was average not really up to our expectations Also the room was unbearably hot with windows wide open all night and the cheap pifco fan to try to keep the room cool which had little or no effect My wife had a swim in the pool and afterwards smelt like she had been swimming in a river We went to explore the village early evening had a very pleasant time in the quaint pubs Arrived back at the hotel at 2030 wanting to get...

"We have stayed at this hotel several times before. It’s a great location in Eastbourne. The bed was clean and fresh and the breakfast very tasty. However, it is very tired. Our room was very disappointing- damp on the ceiling, one light fitting in the en-suite was hanging out of the ceiling and 2 other down lighting bulbs did not work. There was no heating in the room and it was needed. Also, there was no BBC on the very small and inefficient TV."