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"The hotel needs to give clear heads up to the guest with car about clean air zone charges of the city in order them to prepare it ahead of their trip."

"Amazing!"

"Good stay"

"Couldn't fault it."

"The best Hotel in Birmingham. Staff go above and beyond, excellent shower, comfy bed, spotlessly clean, super service and perfect breakfast. What more could you need. Can't wait to return, such a treat."

"Tolle Lage. Gro"

"Quiet and very easy to check in..convenient to trains,buses and tram"

"Great location, very friendly/helpful staff. Clean room with comfy beds. Excellent choice for breakfast. Would definitely stay here again."

"Breakfast buffet unhelpful. No personal service"

"The rooms in the older part of the hotel need a bit of attention and they have no air-conditioning and the fans they provide were very dusty and did not seem to do anything"

"I assumed I would be staying in a hotel reflective of the pictures shared, however our actual accommodation was in some of the side rooms, in a building that was definitely worse-for-wear. Most of the services that we had expected to be part of the amenities came with an extra charge - from using the gym and pool, to changing rooms because our fan was broken in the middle of a heatwave (they ended up giving us another fan for free). The staff we interacted with were nice and polite, but I got...

"We had a great stay"

"The location of the hotel is perfect for anyone visiting the Royal Shakespeare theatre, or wanting to visit Stratford upon Avon. Located just by the river, it is walking distance to the town and it is a beautiful walk. The staff are brilliant and even when there was a small issue with our room, it was sorted out immediately. We've stayed here multiple times for the theatre and will stay again."

"Lovely hotel, beautiful restaurant, excellent breakfast and staff."

"One elevator was down the entire time, then on the last day the second broke too. The entrance is in an alley that is dirty and usually has people loitering or sleeping in it. Street was boisterous at night and we were seven floors up. Would not feel safe here as a solo traveler. Great access to train station and very affordable, but I can’t say that I recommend it."

"Very clean and great staff. The breakfast was lovely. Nice to find out that the meat from the brasserie is all halal, which meant I had a steak on our second night. Also the ravioli dish was wonderful too. Loved the food. The spa facilities are fantastic and not busy. Other guests were perfectly pleasant, didn't experience any issues considering we were the only non-white couple there and my wife dresses modestly. We spent an afternoon there across the various rooms. A few hours relaxing in...