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"Spot on rooms great so is the food and staff.UTV"

" Very good staff, we were overcharged twice when ordering dinner and breakfast, all honest mistakes which to be fair we missed. On both occasions the staff came back to us, apologised and immediately refunded us. For the price the hotel offered everything you’d need for either visiting the NEC or staying before a flight from Birmingham. "

"The staff were amazing, professional friendly and went the extra mile, Room and all hotel was spotlessly clean Evening meal again excellent staff perfect in everything they did Breakfast fresh Five stars all the way Well done team🙌 "

"Just what we would expect for a 4* hotel, clean, well decorated, friendly staff. The breakfast was good, but not amazing. The swimming pool and spa facilities were great, the gym was very well equipped. We had a lovely surprise when we came back to our room on the second day; it was my daughter’s birthday so I had brought decorations with me and the maid had made a 3 x story cake made out of towels, ribbons, flowers and pom poms. It was very special and so thoughtful. Thank you very much. "

"Very welcoming atmosphere by friendly staffs! Great value for the price, especially a great selection of breakfast is complimentary."

"Excellent stay as always - friendly welcoming staff from check in to check out - a perfect stay - thank you. "

"Lovely comfortable bed. Super clean and well maintained room. Richard the manager took great care of us all - fantastic customer service. Only negative is the lifts - not enough lifts for such a big hotel. "

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"Friendly welcome great amenities in the room"

"Lovely hotel. Clean and beautiful rooms and the breakfast was outstanding. One of our favorite hotel stays while in the UK"

"Very clean and spotless,staff was friendly too cheap prices+fair checkout time"

"Very nice works with good customer care "

"Lovely room staff friendly, food was basic but tasty. Paid extra for spa access but worth it for sauna steam room and swimming pool. Will definitely return."

"Fantastic hotel"

"Great stay whilst visiting a show at the NEC, room was spacious and bed so comfy. Staff could not have been more friendly (but still professional) and so helpful. The breakfast basket room service is a lovely idea and we enjoyed. Just a 5 min walk to the station, will definitely stay here again for future show visits"

"Excellent overall"

"Lovely room "

"Great location, good sound proof rooms, great amenities and lovely staff. "

"Lovely spacious room and very clean - nice products - excellent value for money "

"Spotless room, great amenities. I took the executive double. It was spacious, warm shower, comfy bed, had in room kettle, tea selection (english tea, green tea) coffees (caff, decaff), rituals hand wash, body lotion, body and hair wash and conditioner. "