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"Basic but decent hotel staff friendly and helpful"

"Good option - close to amenities and international centre"

"Very good"

"Enjoyed the amenities and great location 5 min walk to NEC. But had the worse couple of nights there due to noise. First night was what can only be described as a heard of elephants trying to jump into our room, very creaky floorboards and can hear everything through walls. Second night there was a party going on directly below us in the basement… complained about the noise after 10pm sounded like we were sleeping next to the DJ box , thumping music when trying to sleep as up early. Hotel did...

"Ordered room service at a late time of the night. Whilst I don’t expect gourmet at 1am it is reasonable to have something edible. £35 for 2 dry panini rolls isn’t really good enough and this could be improved. Also no spa - which should make the 5 star experience better."

"Great stay"

"Easy to get to. Plenty of shops and restaurants around the hotel."

"I checked out early due to being unable to use basic facilities like hot water. The rooms were dirty including the bed sheets and people / maintenance were in and out the room all night so any form of sleep was impossible. The staff were extremely unhelpful, have ignored my request for a refund or offered any solutions. I couldn’t reccomend this bleak place less"

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"Great location, easy parking reasonably priced, rooms were cosy, beds comfortable, breakfast was great& good selection only flaw is there was no where to put your plate when trying to serve breakfast as the lids do not stay up so you need 3 hands but overall lovely hotel& would stay again"

"The air con had broken in the hotel during the June 2026 heatwave. We were lied to, told we could move rooms to a working one and weren’t told it had broken everywhere until 11.30pm when returning from a concert. We asked if we could get a refund and were told we could, so at midnight we left and went to find somewhere else. 2 weeks on and I have had no apology, no refund and no acknowledgement of this being dealt with. I’m £244 out of pocket as I had to pay for another hotel. Avoid."

"Excellent hotel in a good location breakfast is complimentary good location and good parking prices"

"Wonderfull hotel will stay again"

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"The staff were all brilliant especially the reception staff. The room was lovely and clean and had everything we needed. The breakfast was really good with lots of choices. Would not hesitate to stay here again."

"We stayed during the recent heatwave, and unfortunately the bedrooms did not have air conditioning, which made our stay quite uncomfortable. We were initially provided with a Dyson fan, but it wasn’t working properly. After reporting this, it was replaced with two small desk fans, which we appreciated, but they still weren’t enough to keep the room cool. Breakfast was okay overall, but I was disappointed by the lack of inclusive options. If you don’t eat pork, there were no alternative meat...

"Great hotel great location easy to find Staff were brilliant and friendly and very helpful Breakfast a lot of options to choose from great value for money We will be back"

"The grounds and the old manor hall are beautiful lots of wildlife and birds. The spa / leisure centre is also very good but is ran by a seperate company to the main hotel which why it might explain it is better ran than the main hotel. We enjoyed our stay and the room (double suite in main hall building ) was good and spacious including a/c. A few things lacking ... service can be slow at the bar, some friends tried to get flowers out in our room and hotel was very unhelpful. The rooms in the...

"We liked that the hotel was right in the heart of town and that there was a lot of energy and activity around. The restaurant was only fair in so far as the food goes. The service was haphazard in the restaurant and there was no one to greet you. The room was okay , but it was cold when we were there and the heat did not work. We had constant air conditioning blowing on us. The front desk was sympathetic to the problem, but was unable to fix the issue. By the second night , the front desk person...

"great location"