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"this hotel is not good at all the worst night of my life we book the hotel to relax i did not sleep all night bcoz people was making soo much noise room next to us and they did not stop till 5 am i did not sleep at all and staff was not helpful at all when i complained they did nothing at all don’t stay there"

"Quite expensive for a room that seemed to be a bit neglected by cleaning staff. The whirlpool seemed to bemissed entirely by housekeeping."

"Very helpful, polite staff on reception. Hotel and room very clean and well maintained. Quiet rooms"

"The"

"Lovely hotel in a great part of the city. Lots of places to eat nearby and a few decent coffee shops. Everything was clean and the restoration shows the heritage but not the age of the hotel. Lovely, airy rooms and beautiful - very clean - bathrooms. Well designed and nicely furnished. Really appreciated the double sinks in our bathroom! Only downside for me is- the bed was a tad too firm for my liking."

"So disappointed by our trip. We felt deceived the moment we arrived. The photos of the hotel are 100% inaccurate and for the beautiful manor hotel next door to the motel like accommodation that we were actually assigned to. The rooms we were allocated were no better than a cheap budget hotel. There were nail clippings on one of the carpets, the sheet was stained, there was no fan in one of the rooms or air conditioning. No safes in the rooms, no water, complimentary or otherwise. The spa leisure...

"Due yo roadworks I got lost twice . Members of staff said a lot of guests had . I asked to speak to the manager twice . She didnt bother to ring me . I have a disabled young person who was swimming in the specialolympics, due to the airport parking it was really difficult to park no disabled spaces , there were hardly any and after a full day my daughter was exhausted, I was told it was first come first served by the reception woman, really crawly customer service . Rhe leisure staff and...

"Good location. Quiet. Comfortable beds and rooms well equipped. However, room and communal spaces were tired and dirty. Building work was taking place with no prior warning on booking. Breakfast in restaurant was slow and food was served cold."

"Clean room. Close to city centre. Chambermaid did a good job cleaning the room."

"Great location..quite quiet"

"Breakfast was amazing"

"We have stayed at this hotel at various times over the last 20 years. We stayed 3 weeks ago, but last night was the worst experience ever. Arrived at around 13:15 but couldn’t check in until 3pm. Had a walk into local village, which is lovely. Went back to hotel just after 3pm and a massive queue for check in. I would say around 20 people. Only one poor lady on her own, trying to deal with customers on her own. One lady took so long, 20 minutes, as very demanding and telling everyone that she...