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"Great location for the arena. Clean, comfy and functional room - with the added benefit of a simple breakfast included "

"I stayed here for one night as was attending a concert at BP pulse which is walking distance. Staff was friendly, really liked the lounge area, breakfast had a good variety. Rooms were good enough, perhaps could have been a little bit longer (I am 6 foot 3!) but overall, an excellent stay with no complaints. Good value for money, and would definitely recommend this hotel if anyone had to go somewhere near by i.e. Birmingham Airport, BP pulse or NEC "

"Wonderful stay at Crowne Plaza. Everything was perfect. The room was clean and the bed was super comfortable. Breakfast was 10/10. The best thing about the experience was the staff. A big thank you to everyone for making us feel so welcome (especially Finn and Hans at Reception). Service at breakfast was exceptional. Can't wait to return! "

"Peaceful, clean and staff courteous"

"The hotel in general was ok. Having to book a table in the bar was not ideal when we wanted a quick drink. Room cleaning was really late and after spending a day out expected room to be clean when we arrived back at 4,30pm - it was not. Not much step free access , so not ideal if got mobility issues. We stayed on the 2nd floor and there was a wedding reception on the first floor on our first night, the noise was awful and went on until 2am, we had to complain along with a number of other guests,...

"Slightly dated rooms. Overall a good hotel in a great location"

"Le chauffage par ventilation n' a pas fonctionne pendant les 3 nuits que j' ai passees a cet hotel bien que j' aie signale ce probleme a l- accueil le premier jour. Ce n' etait pas agreable la nuit et le matin."

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed...

"Great hotel /staff and location "

"Great stay, will definitely be back. "

"Hotel good location for train station & the Arena. Friendly staff. Comfortable rooms. Quiet at night. Didn't get breakfast as queue was down corridor due to hotel being full. Would stay here again."

"We had an excellent stay, i would definitely recommend staying here. The staff were friendly and welcoming, everything was spotless and we had a lovely breakfast this morning. "

"Stayed here on a Friday night. Brilliant value for money, great location, friendly reception staff. Apartment was clean, well maintained, comfortable and quiet. Everything you need for a short stay in the city at a really good price."

"Nice and neat place to stay. It is totally worth the money. "

"Ok"

"Got a young kid in tears after planning our stop here especially for the pool, no mention of “no kids allowed” in the pool on the website. Please update your advertising of the pool as a tantalizing “rare find” for families who won’t have access to the pool, as we only spring for this fancy place for that reason. "

"we had a lovely room which was nice and light and very clean. Breakfast each morning was great with lots of choices. We enjoyed going down to the bar for coffee in the afternoon. And the location of the hotel is perfect for access accessibility to the town."

"Way too much construction at this time "

"Room 1615: The carpet was heavily stained, particularly around the bathroom door. The refrigerator appeared unclean and poorly maintained, to the extent that we did not feel comfortable using it, even for complimentary items such as bottled water."