"My partner and I were excited to visit Lake Geneva for our anniversary after seeing strong reviews and photos online. We booked a king room with a resort view for two nights. Before arrival, trying to extend our stay by one night took multiple calls, transfers, and long hold times, which was our first red flag.
At check in, we were told our reserved resort view was unavailable and were “upgraded” to a pool view, even though the pool was closed for winter. Staff insisted this was a better option...
"My partner and I were excited to visit Lake Geneva for our anniversary after seeing strong reviews and photos online. We booked a king room with a resort view for two nights. Before arrival, trying to extend our stay by one night took multiple calls, transfers, and long hold times, which was our first red flag.
At check in, we were told our reserved resort view was unavailable and were “upgraded” to a pool view, even though the pool was closed for winter. Staff insisted this was a better option...
Ivette