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"Las amenidades de las fotografías no están incluidas, en ninguna parte explica que tiene un costo de £17.50 por persona, desde las 11 AM hasta las 5 PM"

"Location was excellent. Room comfortable."

"I was allocated a tiny room with no air conditioning. Shower also didn't work. In fairness, when i reported problems, staff quickly put it right. I paid £288 for 2 rooms which i feel were very substandard. However staff were excellent and food was good."

"I thoroughly enjoyed staying here. Its proximity to the train station was appealing to me, but I liked the location for many other reasons as well — close to shopping, restaurants and sights while still being quiet. The staff was excellent and the spa a wonderful indulgence. I was in a suite and loved the huge sofa to relax in!"

"Great place - a pity the redtaurant closes relatively early, and the long queue for breakfast was annoying..."

"Great location for concert at the castle. Really helpful staff. Hotel could do with some money spending on it as looks tired in many places. Room was basic. No air con but a fan provided. Breakfast was adequate."

"The staff were really friendly and helpful, the room was a bit tired overall it was a nice relaxing stay. One thing was that we didn’t find out from Expedia that the hotel had scaffold all around it until we’d paid for the room, a bit naughty but still the weather was good and the breakfast was nice "

"Iris Hotel is well.sotuated for the North Shore prom. It's a bit dated, and the beds were rock-hard, like sleeping on a table. The family rooms are directly off of the bar area (though this was closed) and main lobby. The lack of fans/Aircon compounded these issues and meant for a very sleepless night. The breakfast options were very limited."

"All excellent except dogs permitted indoors. I agree with assistance dogs but 2 of my travelling companions have had adverse experiences with dogs. One was bitten by a family pet the other chased down the street by a Rottweiler that had escaped through a fence. Given that neither of those attacks were reported there must be more than double the 24,000 annual reported attacks. In addition hygiene can be an issue if dogs go into food serving areas! Since the pandemic there has been a proliferation...

"Nice hotel stayed here previously and it was great , so booked to return for a special occasion with friends, contacted the hotel prior to visit to ask fir rooms on the same floor preferably near to each as we were celebrating 2 special birthdays Unfortunately this was a complete waste of time as when we arrived we were one on the first floor and the other on 4 th So disappointed they supposedly upgraded us but to floors 3 and 4 still not together such a a disappointing experience "

"Great place to stay on the canal with limited parking, staff very helpful and friendly, would definitely stay again 👍"

"Restaurant and Bar were fantastic, friendly staff with great food and beverage options. Hotel itself was very clean, well air conditioned (including in your room) and relatively modern throughout."

"Disappointed that the EV charger was not available as this is the main reason I stay at the property"

"Most of the staff very good,breakfast vgood selection,nice to have 11am check out.."

"Hotel is in great location, some things slightly dated in the hotel but great location. When booking ran reception and was just quoted price Expedia were offering, surely booking directly should be cheaper."

"The beds were very comfortable, but the fixtures in the bathroom could be better. The soap dish in the shower was very rusty and hanging off the wall. The sink taps needed a good clean. I tried using the hairdryer but it hardly had any power to dry my hair and looked unsafe to use as it went bright orange when I turned it on. I did mention this to a member of staff and he said he would bring me another hairdryer but he didn’t"

"No elevator"

"No Aircon con in room window would not open this his the worst hotel I have visited and advise people to avoid it's should be shut down, there were people in reception asking for there money back it's a utter shambles to have this place advertised and it's expensive.people be warned don't book this place at any cost,we where given two portable fans for room then given another two and these made no difference when it's 32 degrees outside . Please everyone avoid this hotel "

"Staff are fantastic. AC didn’t work in my room during a heatwave and they wasted no time moving me to another. Easy check in/out. Great for a night’s stay."

"If you just need a bed for the night then this place is OK - but just OK. V small room - like smaller than a Paris hotel room (Cardiff is not Paris!) and no amenities at all - no tea/coffee, no hairdryer - not even a hand towel. Room so small that the TV is up high on the wall opposite the bed and it was almost impossible to bend down in shower to pick up own toiletries it was so small. No sign of breakfast or anything like that. We wouldn’t stay again - a bit too basic. It was clean and bed was...