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"Clean rooms, friendly staff. Nice and quiet area."

"Had a lovely time away with my friend Barbara for her 88 th birthday celebrations x had the evening meal which was great and a very good wine list x we enjoyed a good breakfast x third time we’ve stayed there there and would highly recommend the hotel x "

"Staff and clean room"

"Just a fantastic short stay. Staff were super helpful, courteous and attentive. The room was clean and the beds were wonderfully comfortable. Will stay there again"

"Totally unsuitable"

"Staff very polite and helpful, however the lifts in the resorts were really bad, very slow and not enough lifts for the number of rooms, sometimes i had to wait well over 5 mins to get into the lift, my room was on the 8th floor do could not really use the stairs"

"A grand old hotel allowed to degenerate into a hotel that barely merits a single star. The bed was not bad but everything else was appalling - two 4 person lifts (2 person if you have luggage) and one of the those lifts was out of use. Just two lights in our room - one bedside and one table light gave not enough illumination to read the fire and evacuation notice. Everywhere the walls were damaged and just painted over, great slabs of painted lining paper hanging off the bedroom wall,...

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Staff are outstanding. Polite, professional and kind The hash browns at breakfast are the best anywhere in the world"

"Decent room, included access to the pool was really nice,"

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"The only thing that was acceptable about the Iris Hotel is that desk staff were polite. The carpets and other surfaces were visibly dirty. Looks like the hotel had not been cleaned in months perhaps years. The sheets on the beds appeared clean but were well used. There was mold growing in the shower and a crack in the sink. The windows were sealed shut and there were water stains on the ceiling. I had booked 4 nights at the Iris but 1 night was enough and on the morning of May 29 I checked out...

"We've been a few times now. All staff are very helpful. Especially lad on desk. Breakfast very nice. Beautiful spot."

"The entertainments staff were fantastic."

"Great hotel, location and staff very helpful"

"Lovely staff, decor a bit tired"

"We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive."

"Just a pleasant stay x"