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"Room lovely and spacious and clean, staff wernt helpful in the morning the only thing g I could fault is the breakfast buffet no choice and nothing to choose from"

"The hotel has been taken over by new owners about a year ago. I was told this by a bar employee. New carpet had been fitted ,however ,the bathrooms are dated. I moved rooms after checkin as the room was small,the bath was a deep orange, paintwork was terrible . i was given another room which was a mild improvement as it had an extraction fan in the bathroom that worked. The photos on Expedia of the bathrooms is not what i got or what a family member got. There was plaster missing on the wall...

"Friendly staff always willing to make your stay more enjoyable"

"I stayed in a Club Double which was well maintained and had the usual facilities for a 3 star hotel. I didn't use the gym but the swimming pool and spa facilities were easy to use and most pleasant. Close to the station, bus interchange and to the centre of Chester whilst not being right in the middle. The buffet breakfast was OK for a 3 star hotel but the quality of the coffee could be improved!"

"A short but fantastic stay whilst attending a wedding nearby. Room was excellent and breakfast really good. Made use of a discounted rate for spa access which was much needed!"

"This is a very good hotel, location, price, service, excellent restaurant and amenities. Close to the train station and to the center of town. Stay there if you travel to Cardiff."

"Stained old curtains and bed cover, dirty paint work, damp patch on ceiling, sink and shelf in bathroom both cracked. Couldn’t put shower on full strength as it would back up, very thin toilet paper. Carpet stain. Dirty marks on walls. Wallpaper coming away from wall by window. Elevators for 2 persons only - sometimes only one working. I took many pictures because it was totally disgusting yes they are renovating but these rooms should not be used in such a state."

"Received a friendly welcome. Appreciated the disability entrance. I didn't have an evening meal but enjoyed the breakfast. My bed was very comfortable but the shower cubicle was a bit tight. Bonus was the seagull who visited two days running!! Sitting on the ledge outside the window, staring in at me.😁"

"On arrival, the receptionist were rude And talking over us once checked into our room 313 it was out of date stains on the walls and dusty plus the TV was hidden me under the pillar. She couldn’t watch anything anyway the sleep was awful. Mattress was prehistoric and the pillows were flat as pancakes and small then went down for breakfast. Breakfast buffet was cold. Bread was still and coffee took 45 minutes to actually get to our table after eating our awful breakfast"

"Hotel was Nicely situated could do with a re vamp as looking a little tired Great entertainment on all day and night Breakfast was good Evening meal was okay"

"Amazon hotel, amazing location and amazing amenities"

"Hotel was dirty ,stayed in a family room on the top floor,window can be opened wide making it unsafe for children.Needs safety catch putting in place. No receptionist on arrival or on leaving.Would not recommend this hotel"

"The hotel is an adults only hotel which meant it was very quiet and peaceful. The staff where every friendly and helpful. Because of our blue badge parking was free in front of the hotel. Unfortunately if you have no blued badge you have to pay for parking. The hotel is just a five minute walk to the start of the shops."

"The staff are very welcoming and helpful. The room was clean and very comfortable. Breakfast was varied with good quality products. The stay was relaxed and comfortable."