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"The room was very dusty, there were dirty socks behind the bedside cabinet, the vinyl on the headboard was peeling off. The shower door frames were filthy, the shower mat was disgusting, there wasn't a plug in the handbasin. The door to the en-suite bathroom looked as if it had been kicked in as the handle/lock area was smashed with large splinters of rough wood sticking out so it couldn't close properly or lock. There are no USB charging points in the room!! this is most unusual these...

"Very good location traffic noise a bit of a nuisance at night"

"On arrival they took too long to allocate a room, the staff where not friendly, apart from the lady in the breakfast room. The room was clean but tired looking. Bed comfortable, breakfast good, suppose to be superior room but only a seaview difference from standard. Main problem was the reception staff who couldn't be bothered to welcome visitors or look up from what ever they were doing to interact with guests"

"Nice rooms, easy parking. Have a night porter who was very helpful. Have stayed before and would be happy to stay again."

"Spa was lovely rooms were very clean only thing wrong in the whole experience was very tight with the toiletries an the breakfast was warm an over priced drinks i don't mind paying for a bottle of wine but £40 is abit to much"

"Spa was great"

"Clean room, a bit of a walk from the lift but other than that a good stay."

"A lovely historic hotel in a splendid setting."

"The staff were very helpful. At the moment there is work being done to improve the outside of the building, we were told about this. The food was excellent, with plenty of choice."

"Enjoyed the pool and the restaurant."

"the best part of the property was the convenience to the train and bus stations."

"Great stay in Chester city centre location really handy for dining out in the evening and shopping"

"Lovely hotel for a quick trip to Wales celebrating our mums 86th birthday. Loved the history and, though somewhat dated, the rooms were comfortable."