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"We booked 2 double rooms 28th August for 2 nights. 1 room was fair, but someone had kicked hole in wall and previous guests dirty towels left in room. 2nd room had a terrible view tv didn't work and no remote. I would not recommend this hotel. There is no licensed bar either."

"Rooms are not clean. Flooring creaks. Everything is extremely dirty. Bathroms are less than 10 sqft big. A normal adult cannot fit in it it without bending. Everything documented is completely opposite of what you get served. DO NOT book in this place."

"Wifi’s Signal were poor near double mattress.."

"Only stayed the one night, and that was enough tbh. Plus point is use of the Pool, and Spa. Room was pretty bad tbh, crack in the sink, very dated suite, decoration wood chip wallpaper from the 70’s by the looks of it. Net curtains grey through dirt and hanging off the runners . Staff were great, full English breakfast was lukewarm, warm juice. For the£100"

"Fantastic stay at the hotel, one of the best I’ve been to by far. Great location just outside Chester and a very relaxing feel to it. Executive room was amazing for us."

"This is a very good hotel, location, price, service, excellent restaurant and amenities. Close to the train station and to the center of town. Stay there if you travel to Cardiff."

"The hotel staff were helpful. Lounge bar convent for low prices. And to relax."

"Received a friendly welcome. Appreciated the disability entrance. I didn't have an evening meal but enjoyed the breakfast. My bed was very comfortable but the shower cubicle was a bit tight. Bonus was the seagull who visited two days running!! Sitting on the ledge outside the window, staring in at me.😁"

"I’ve been staying at this hotel since 2010, and it’s always been our go‑to place when visiting Cardiff. We’ve loved it for so long that even our now 11 year old looks forward to staying here. The staff are consistently helpful, the location is ideal, and the facilities have always contributed to a really enjoyable stay. However, this is the first visit where I’ve felt the hotel is overdue for a refurbishment. The rooms and bathrooms are showing their age, and the spa facilities in particular...

"Hotel was Nicely situated could do with a re vamp as looking a little tired Great entertainment on all day and night Breakfast was good Evening meal was okay"

"Amazon hotel, amazing location and amazing amenities"

"That was not really happy . I book bed and breakfast. But if you want to use the pool you have to pay extra . That was not good . And no help from the Expedia ."

"The hotel is an adults only hotel which meant it was very quiet and peaceful. The staff where every friendly and helpful. Because of our blue badge parking was free in front of the hotel. Unfortunately if you have no blued badge you have to pay for parking. The hotel is just a five minute walk to the start of the shops."

"The staff are very welcoming and helpful. The room was clean and very comfortable. Breakfast was varied with good quality products. The stay was relaxed and comfortable."