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"Clean rooms, friendly staff. Nice and quiet area."

"First impressions in walking into the hotel were superb, modern, bright & clean with really helpful & pleasant staff. The bar & food were also really good, excellent food & service with drinks very reasonably priced. However the room was very dated & not that clean, certainly needs a refresh, & this was a canal side balcony room on the fifth floor with a jacuzzi bath. The balcony itself was dirty, with loose flags & large cobwebs not somewhere that nice to sit out on & this was middle of...

"Great"

"Just a fantastic short stay. Staff were super helpful, courteous and attentive. The room was clean and the beds were wonderfully comfortable. Will stay there again"

"The location was beautiful."

"Staff very polite and helpful, however the lifts in the resorts were really bad, very slow and not enough lifts for the number of rooms, sometimes i had to wait well over 5 mins to get into the lift, my room was on the 8th floor do could not really use the stairs"

"It was a Sunday night and quiet"

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Lovely old Victorian hotel - retains a lot of old world charm, but modernised for today. Attractive to an older clientele, many of whom were returners. Food was excellent, waiting staff were great and over all we had a good holiday."

"Decent room, included access to the pool was really nice,"

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"The only thing that was acceptable about the Iris Hotel is that desk staff were polite. The carpets and other surfaces were visibly dirty. Looks like the hotel had not been cleaned in months perhaps years. The sheets on the beds appeared clean but were well used. There was mold growing in the shower and a crack in the sink. The windows were sealed shut and there were water stains on the ceiling. I had booked 4 nights at the Iris but 1 night was enough and on the morning of May 29 I checked out...

"We've been a few times now. All staff are very helpful. Especially lad on desk. Breakfast very nice. Beautiful spot."

"Lovely Hotel .."

"The staff was amazing special thanks to Cara. The spa was not to my taste so did not take use of this as not a pool you could swim in… Lovely pub 10 min away (the cross inn )"

"Good location"

"I loved it. It was so close to the train station, which made it easy to find and walk to on my departure day. I also love that it was close to everything, great restaurants, great coffee, shops, the mall, you couldn’t go wrong. I went to a concert and it was within walking distance of the hotel. I lost my phone in the staff helped me identify the location where it was and asked me about the outcome afterwards. They were very good and stayed calm helping me to stay calm as well. I highly...

"We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive."

"In general we were quite happy with our time at the hotel.We had no real complaints.The hotel was very convenient to the town centre."