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"Nice hotel everything needed for a comfortable stay, room was fine, slightly outdated but spacious & very clean which is the main thing. Bar area is good, happy and efficient staff. Car park facing the hotel albeit £12 to self park but for a City centre hotel that’s the way it is nowadays. Easy walk 5-10 walk into heart of Chester, however lots of restaurants, cafes & pubs within 2mins from hotel on Brook street."

"It was a great place to stay, staff were friendly and pod was clean. Would deffo stay again!"

"Excellent location. Close to station and city centre. Great breakfast. Staff very helpful and knowledgeable. Highly recommended"

"Aged building."

"Clean room overall really tidy, friendly and helpful staff, food looked ok although we did not eat in the hotel, bar well stocked"

"Room was clean but surprised no water. Distinct lack of water available on site However the hotel was lovely and well kept"

"Check in was very easy and quick. The room was nice and comfy, a little on the small side, but the view was good. The bar staff were very friendly and the young lady waiting on was very helpful, she even managed to find us a pack of cards to use. Breakfast was very good, it was nice to be served at the buffet and again, the staff were friendly and efficient. Overall, a really nice stay and we would certainly come again."

"Be aware the car park is owned by a third party. Staff are very friendly and helpful. Good selection of beers"

"Very charming hotel with historical features; very very friendly staff; great location"

"Already knew and liked the Park Plaza brand. Cardiff’s Park Plaza exceeded our expectations. Staff all excellent, room comfortable. Grabbed a quick pre-theatre meal and wow - it was superb in eveyway (taste, presentation and value for money). A La Carte looked good too and we took a desert from there. Big shout out to George who led his team well - especially as a couple were on there first shifts…"

"Friendly, professional and caring management. Traveling with my handicapped father and the management team was compassionate and very supportive. A+++ experience. I recommend the hotel for those with handicapped family who wish to enjoy a respectful and caring experience."

"Room was clean and staff were helpful, had a family room with 2 double beds. But with having children and in a family room I would expect a child lock on the window. Also they was a screw sticking out through the wood of the room door frame latch plate.. apart from that the hotel was clean and staff were helpful."

"Very lovely staff only a short stay so didn't use the amenities but rooms comfortable and clean and in a great location"

"It was close to many fun bars and restaurants. Also 5 minute walk from the train station."

"Close to the beach pier and shops Sea view room was nice"

"First the positives - in very good position for the pier and beach, pubs & restaurants. Onsite parking for £10. Nicely decorated, a bar and small seating area out the front. Excellent breakfast cooked to order. Now for the negatives - the hotel is extremely hard to contact to pre book parking although eventually this was done, then there was confusion over my booking for beds for 2 adults & 1 child which was eventually sorted on the day of arrival not ideal and stressful. The fire alarm went...

"Nice room.Really helpful staff."

"Great location, lovely bedroom, good spa, amazing backdrop"

"Very nice place well maintained and friendly check in. Good breakfast lots to eat!"