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"The location was great but the property could do with a refurbishment"

"Good value for money, especially considering the location. It's a heritage building and hasn't been refurbed in a long time, but the beds and bathrooms are kept clean and it is considerably lower cost to alternative hotels in the CBD."

"I would love to give 5 stars however we booked for two adults and one child aged 12 and were given a room with one King Bed no sofa bed and no couch available for our son to sleep on. When queried with management they told us 3 people could sleep in one King Bed. After challenging them on this they advised us that there were no other rooms available and there was nothing they could do to help. I’m still baffled as to how they thought this was ok and I am really disappointed in Novotel I won’t be...

"Great location - beautiful park and walks behind the hotel and lots of shops and cafes close by. Breakfast was delicious and the staff we dealt with were all great."

"The stay was okay. Service at front of house was great."

"Good property. Close to the city centre and walking distance to the restaurants."

"On arrival looked ok, but the more you look the worse it gets. Clearly the whole place is old and run down. Rooms desperately need upgrading. Visible mould throughout bathroom, toilet and sink heavily stained, dead midgies all over bed covers, holes in wall. Was so bad I made the decision to not drink at dinner and drive back to my home town."

"Absolutely lovely staff. Very helpful and they made our stay so enjoyable. Fabulous breakfast as well. Thank you, team 💙"

"One of the nicest hotels I have stayed in, fantastic food and very relaxing experience. My only complaint is that the LED lights always glow when you switch the lights off, so there should be a master switch or a light cover on the lights."

"It was a nice place to stay. The bed is comfortable. It was quiet."

"Great location. Good size rooms. Perfect for us as a family of 4. We had 2 adjoining rooms and enjoyed our stay."

"Comfortable and well-equipped rooms."

"We had the best time at Hamilton hotel....owner were very friendly and upgraded all our rooms...facilities nice and new....bed was super comfy....we will definitely be back....highly recommended"

"Cycling through and they allowed us to take our (clean) bikes into the room. Great staff. Clean hotel."