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"The room was plain, clean and dated but that’s ok, communal areas are dated. Shower needed some attention beyond cleaning. Staff were friendly and cheerful the maintenance person was amazing so kind. He was a credit to the place. Helped us find our way initially as we were seriously lost. The signage is a bit lacking in how to get places. He then brought us a new fridge as one in room was broken. Such a lovely person who I imagine does not get a lot of credit. The restaurant staff were lovely...

"Our room was clean, the beds were comfortable There was nowhere to hang clothes, only one chair , no spoons or plates. In the morning when we left just after 8am, the office was closed and could not find a way out. If there had been a fire,cwe would not have known where to go, so all in all, not a great experience. We would not go there again"

"Great experience staff are very catering had a great experience ."

"Lovely staff"

"Lots of parking with a lovely team at reception. Currently having construction underway but no doubt it is worth it as the family room we stayed in was gorgeous! Pools were in great condition. We will definitely come stay again."

"Great stay, did everything we needed it to do and the bed was super comfortable!"

"Unfortunately not a great stay, however value for the little money we spent. Very cold time of year, and heatpump was rubbish, didn't heat properly, hot water was not hot, only luke warm. Spa and hot water pool barely warm, and sauna at millennium wasn't hot either. Laundry was disgusting, washing didn't spin, used drier twice and still didn't get dry. No washing powder and spent twice as much as i should have because of rubbish machines (pld school coins machines) This was luckily made up for...

"Thermal pools are absolutely enjoyable and comfortable. We really enjoy it. Highly recommend."

"Staff are all friendly and helpful"

"the house is clean and tidy, very quite area,big space, good for a big family, very affordable. we definitely go back there in summer and stay for 2 nights 😊😊😊😊 cheers"

"Great view of the lake from room. Would have preferred double glazed windows not single. Condensation forms due to being bloody freezing outside and the heat pump going."

"Staff were wicked upon checking in and leaving. The location was very good only thing that really let our stay down - was the bed, it was like sleeping on the floor so very hard. We came up for the Taupo marathon and got no sleep due to it! :( breakfast was ok, good for the price. Bathrooms had had a recent makeover which was nice and the room was clean. Overall well priced just if you have a bad back or can’t handle a hard bed I would stay somewhere else"

"No soap provided in the shower - staff said they only provide shampoo which was weird. Room was noisy and had a musty smell, heat pump in room didn’t really heat room. Wouldn’t stay again"

"Easy access to all amenities and close to the water. Value for money as well. Kitchen is well equipped and it was a pleasant stay."

"Really good value for money My room service meal was amazing Will be staying again"

"Very good for the price."