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"The front counter staff were first class . The room itself was clean , but shower needed a little more attention "

"The room stinks with cigarette smells. Pillowcase and towels have stains"

"I did not have breakfast"

"room had everything and staff very pleasant"

"Upgraded to a Superior King on level 16…happy and pleasantly surprised. Happy with the cleanliness, the staff were friendly and helpful, buffet breakfast included was sufficient. The only downside was the noise during the day due to work being done and at night due to traffic. Even though I was on level 16 the traffic could be heard quite loudly. Better soundproofing is needed as the banging of doors from other rooms was quite loud."

"The buffet breakfast was outstanding, I would choose this hotel again for the breakfast alone. All staff were friendly, professional and helpful. The bed was wonderfully comfortable and the swimming pool came complete with complimentary sun screen. Loved this hotel experience right in the city centre. Do the valet parking if you wish to use your car during your stay, otherwise it's cheaper online (especially for multiple nights) with the Wilson car park adjacent to the hotel but beware this only...

"Breakfast good "

"Good"

"Excellent breakfast with many options to meet everyone needs. Staff was helpful to resolve key issue and good recommendations for restaurants."

"All good"

"Staff were great, perfect location to access Melbourne and views from rooms were amazing. "

"Very friendly hotel 5 minute walk to Mel ourbe biggest railway staion , "

"Lovely hotel with easy access to trams etc. We had breakfast in the hotel restaurant which was excellent and dinner looked very reasonable. Rooms where very clean however the feature of having the bathroom sink in the room was very inconvenient at times as two friends travelling together if one was still asleep the other couldn’t use the sink until the other one was awake which was a nuisance at times. Would I stay again yes however not with a friend due to the sink being in the bedroom. "

"Good location, room could do with a good vacuum."

"Property was clean, staff were wonderful and the complimentary breakfast was great."

"Food ( I presume from room service from the previous occupants of our room) left for over a day by the door. Staff at concierge were attentive. Plastic in bath was lifting up and room was stuffy and hot overnight both nights "

"The hotel is excellent and very well located, right in front of Southern Cross Station. The breakfast buffet is spectacular, with a great variety of options. The pool, sauna, and jacuzzi are wonderful and perfect for relaxing. The rooms are very spacious, comfortable, and well-appointed. Highly recommended."

"It’s a 5 star hotel, with 5 star staff for a 5 star stay."

"良かった"