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"Good place to stay. The room was clean and beds were comfortable. The lighting was good and there was a decent-sized TV in the room, unlike other hotels. Staff were super friendly and helpful and allowed us to check in early. It was also nice and quiet. The bathroom was a strange design with the shower glass not extending far enough so the shower would spray onto the rest of the bathroom and soaked a lot of the bathroom floor. The door opened ok, but would hit the toilet seat if opened too...

"Maintenance of room was poor. Sink was cracked & didnt drain. Rm 745"

"Was a fantastic stay would stay again"

"The room was clean and comfortable and I had a good nights sleep. The shower was nice and the water was hot. The environment outside the room was quiet. The only downside was the water dripping outside a couple of the rooms. Definitely a trip/slip hazard for people who have mobility issues. Staff were courteous and helpful. The hotel is in a great location and close to southern cross railway station. Free tram zone just around the corner. A quick ride to Bourke Street Mall and shops and...

"It was a nice hotel at a reasonable price"

"Amazing hotel. They do everything perfect. Rooms are great, views excellent, location is ideal, beds very comfortable and Rooms are quiet. Pool, spa and gym are fantastic and open early till late. Buffet breakfast is one of the best. Service is absolutely top notch"

"staff were very helpful and polite."

"Really dark and quiet room but because the windows don’t open it was quite stuffy overnight, even when it was cold so I would recommend leaving the aircon on while you sleep. Also the pillows were almost too soft??? Hahahaha. Anyway nicest hotel I’ve ever stayed in and the staff were excellent. Nice little bar attached and coffees were a good price. Also if you don’t get house keeping they give you $10 to spend in the bar/cafe. "

"The unit was clean, in good condition, and the bed was comfortable. Instant coffee, teabags, sweeteners, and milk were available in the room along with an electric kettle. Breakfast buffet had a wide variety including made to order eggs, very tasty. Check in and out was simple and quick, staff were friendly and helpful. We would stay here again."

"Total 5 star experience! We stayed one night and definitely needed two nights to fully enjoy this amazing hotel. The room is immaculate, with a very homely feel to it. We enjoyed the pool and gym. I can’t say much more, except that we can’t wait to stay again!"

"We would stay here again. We love the laundry facilities within the apartment. Very comfortable bed. If you don’t want to eat out the kitchen provides enough equipment to eat in. Staff are very helpful and friendly."

"The service at the Grand Hyatt was exceptional, from the warm welcome at reception to the incredibly helpful bell desk. I felt genuinely valued throughout my stay, and the top-notch amenities really added to the experience. It is a fantastic hotel that makes you feel right at home in the heart of Melbourne."

"When I arrived the bathroom sink in my room was not draining properly. I called reception and maintenance was sent up straight away, so while not ideal, the service to amend once I notified them was great. Staff were lovely and welcoming and the stay was great!"

"I enjoyed dinner in the restaurant with a cocktail, top class food and beverage "

"The location was excellent, close to public transport and easy to navigate. The room was spacious and everything contained in the apartment made our stay extremely enjoyable. All the modern facilities were included. After a full day of sightseeing, it felt like coming home on returning to the apartment. The cooking facilities were great, supermarket nearby when too tired to go out."

"The breakfast was excellent and the staff curtious and always helpful."

"Nice room and great location at a reasonable price."

"very comfortable and clean place to stay. Brilliant location!! I will definitely come back here next time I’m in Melbourne!! Buffet breakfast was delicious and had a great variety. 10/10 hotel."

"location close to Royal Exhibition Building and close to restaurants. I liked the plant a tree scheme."