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"An amazing hotel. It was beautiful and elegant. The food was delicious, though the portions were surprisingly small; we joked about it, especially since you need a good meal after a day of skiing. The bed was incredibly comfortable, and the spa was well-equipped"

"We stayed for three nights. Morning coffee or tea was big problem at this place. No facilities inside the room or in the building. We were asked to go to next building to make our coffee!! Even though I provided a feedback to the management immediately, it didn’t take any action. There was some kind of an AI response that didn’t even address my concerns."

"Sin duda agregarle calidez humana al persona seria de mucha ayuda; el hotel es increíble y tiene una excelente ubicación para moverse en la línea de vaporetto"

"It would have been nice to have lotion. Also complimentary bottle of water would have been nice on arrival"

"Attentive and friendly staff. The hotel is conveniently located near museums."

"Everything was peeeeeeerfecto! "

"Great atmosphere! Location to local activities was very convenient. Entire staff was very cordial and helpful. Room was tidy and clean."

"We chose to return to this hotel because we enjoyed it so much the first time. About 5.00pm each night the day trippers leave and the serenity and beauty of Murano is compelling. It is quiet, rooms are comfortable and staff, especially at breakfast are delightful. The breakfast selection is huge and high quality with as much coffee or tea (or prosecco) as you want. There are five or six excellent restaurants within easy walking distance and the shopping is amazing. "

"The staff communicated effectively in English and were able to assist with basic questions, which made the stay easier overall. While we did not intend to spend much time in the room, the accommodations did not match the photos presented at the time of booking, which was disappointing. Access to our assigned “orange” room required climbing 62 steps, which may be a consideration for some guests. Additionally, air conditioning was not available due to local seasonal regulations, and the room...

"Amazing staff, affordable breakfast, fairly clean"

"Excellent staff! Clean! Room very quiet! Room temp was set at front desk to either heater or AC not both. At night it got a bit cool and I could not adjust the temperature a bit warmer. Gym is not on site but available nearby. Enjoyed our time at your hotel! Thank you!"

"Good"

"Easy journey to Marco Polo airport from the Carnival hotel on the Aliaguna water bus to Guglie a short walk from the hotel. Lots of good restaurants and aperitif places on the canal outside the hotel. Easy access to all the main sites from Tri Archi vaporetto stop outside the hotel. Much cheaper to get a two or three or more days, water bus pass for as many journeys that you want to take each day. Good safe local neighbourhood to wander about including evenings."

"My husband and I stayed here in early September 2025. The manager of this Hotel Ala in Venice offered us a free private excursion to Murano by boat, for their guests only he said. But I wanted to warn people in advance of this... The boat left right from the back door of our hotel. We loved this. After the tour and showing us the glass display shops on Murano, we did not buy anything. Because of this, on the boat back, they dropped us off right at the first stop in Venice (driver would not take...

"The price you pay for a 4.5 star hotel and you get a closet for a room a literally a closet and had to change room which they did. But the room that was given had an upsale with a total amount for the a 5 star hotel in Venice. The rooms do not look like the pictures they’re much different. Overall it is not worth the money at all. And really it just made Venice experience way too expensive and not good enough. "

"Great location"

"This hotel is amazing, the rooms are immaculate and the staff and service is first class. This was our 14th visit to this hotel and we will be back ."

"Lovely hotel in the heart of Venice. The location couldn’t be any better. Everything felt clean and modern whilst remaining warm"

"The rooms were very clean. The staff were incredibly friendly and helpful at every opportunity. The breakfast included a lot of choice and the cold food was very good, I didn't sample the hot food. The bar was fine."

"Convenient to have everything in the area for a visit to the beach and shopping"