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"Older property but they are doing upgrades. Staff was very friendly and excellent."

"Excellent location. Beautiful property. Great service. Family room was great for 4. Sofa bed was ok but did the job for 2 young girls to share. A little noisy at night if room facing the street."

"Brilliant location. A place to crash rather than relax - rooms are minimalist and comfortable but have no windows. But a good nights sleep."

"So, they charged me twice before I even got on the plane. It was a $6000 charge. I immediately notified them and they stated that they were sorry for the inconvenience. Hmmm. Next it is a very minimal hotel. Which I was not aware. My error. Rooms were small and there was not one bench or chair in the room to sit on. No reception area. One chair and a desk at check in it was very tight. So I arrived late and had to get take out food. I go to the room and we are using our luggage on top of the...

"Good location, free ferry"

"Excellent location! Close to London Eye, Big Ben, Westminster and much more! Clean hotel, great service"

"Staff was great, especially Vijay and the team on the floor!"

"Carpet in my room had a foul musty smell when I told front desk about issue the hotels solution was to have maintenance personnel spray a bunch of air freshener/chemicals on the carpet while we were in the room . The chemical smell was so strong we had to leave the room for several hours. Hotel didn’t offer any compensation for the foul carpet smell issue and huge inconvenience we experienced."

"First trip to London, and I’ll definitely be back here when I come back, the location was perfect, so close to Hyde park and Paddington station. Staff was lovely, friendly and the breakfast was great! If you’ve never travelled to the UL before just keep in mind they are small rooms, but they’re great place to get sorted"

"Fantastic budget hotel located in a vibrant neighborhood close to public transit and to the main touring sites. Extra charge for breakfast upon request. Noise from the street in noticeable when the windows are open. We stayed in a room with 3 separate bed which was surprisingly spacious but dated. Not only did the room had no air conditioning but the building itself so beware coming during the summer months. The room had towels except facial towels. Great hotel service from the front desk...

"This hotel was about 2-3 blocks from the tube station which was convenient. Staff were polite and helpful, rooms updated and very clean. The complimentary breakfast was great, nice to be able to start your day off. The only negative was that the room was extremely small. Only about 6” between the bed and the wall on one side! Would not be suitable for elderly or person with mobility issues. Bathroom was really small as well, could barely turn around in it. No closet, nowhere to even put your...

"The concept is phenomenal; the location can't be beat. Exit Dean Street off the Elizabeth Line (Tottenham Ct) and the hotel is a block away. The pod beds were comfortable and everything was spotless, safe and well appointed. BUT, a few comments to help future travelers. It's VERY difficult using the QR code to enter the pods. Once in the pod, it's hard to feel motivated to leave until it's time to checkout. Ask the staff for a way to access the rooms without using your phone. 2nd, the...

"Location and hotel was great"

"The room was terrible and overlooked an inner brick courtyard. We ordered a bowl and spoon be sent up from the front desk so our son could eat some cereal and no one ever showed up. We’ve stayed there before and loved the experience and location, but I think I’ll try a new hotel next time. Bummer because it’s close to the tube station."

"The Hub is a great value for your vacation money. It was clean and the breakfast was very good. I appreciated the friendliness of the staff."

"Service was fine but the bedroom smell. Either air flow or odor repelents are needed."

"Friendly staff , great stay , comfy beds ."

"The hotel is central and easy to get into the city from. The hotel is clean and the staff are great. The rooms are a bit dated and could use a refresh."

"Average "