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"Overpriced. Hotel dated, could do with a refurb."

"The bathroom/ shower was absolutely disgusting. Soap scum so thick on the walls and floor.. looked like shower was not cleaned in weeks. Room was very stuffy"

"We loved the neighborhood. 5 min walk to Earl's Court station with many restaurants A 20 min walk to Natural History Museum and Victoria & Albert Museum. Great linens/beds. Quiet, safe neighborhood. Would definitely recommend to anyone visiting London."

"The hotel was a dream. We stayed there while and the staff was very warm and professional. We booked the loft suite and the view for Big Ben and the London eye was the highlight of the room. Not to mention the spiral staircase that led to the king size bed and huge tube."

"Evening duty Staff was bit rude it was around 6pm on 10 June."

"Great hotel for business or pleasure if you require a location near Westminster, Buckingham Palace, the Tate Modern and others. Not an inexpensive place, but the location is perfect for many. And it's worth it."

"Hotel muuuy recomendable, nuestra estancia fue maravillosa, el personal muy amable y atento, Por supuesto que volveríamos"

"Just ok considering close to central London"

"Great location"

"A good business/tourist hotel near Russell Square. Property is vast, well maintained and very clean. Rooms are fairly Spartan, though beds are exceptionally comfortable. Lack of air conditioning is a problem in warmer months. Recommended."

"チェックイン&アウト時のスタッフの対応はフレンドリーでスムーズでした。 部屋はコンパクトでしたが、そのなかで最大限機能するようにできていて、都心部のロケーションを考慮するとよい選択肢だと思います。24時間ロビーでコーヒー＆紅茶が飲めるのもGood Pointです。"

"The hotel was lovely as were the staff. We arrived before check in time but were able to store our luggage there while we set out exploring the neighbourhood. The Kensington area is great with cafès and pubs close by. Check in at the hotel was easy and our luggage was taken to our room. We were in a deluxe double room which was very spacious. The bathroom was spacious as well. Overall very pleased with the room size. The bed was comfortable but the pillows were not great. The room on the fifth...

"Perfect place if you just need somewhere to sleep in the centre"

"Wonderful"

"Our experience was lovely in the pool and room service was great, but when we moved the couch to set up the bed for our toddler, we found a huge amount of old puke in multiple places including under the toddler bed we were using. We had someone come to the room to check and he was fantastic (thanks so much for your help Kyle!) however we were told we couldn’t move rooms because the hotel was fully booked, we were then given a breakfast voucher and 20% off of our dinner that we had in the room,...

"We had a wonderful 5 night stay. The hotel is in a great location. Close to train stations and theaters. The rooms were very clean and not too small. The onsite restaurant was very good and the roof top bar provide a great view of London. All of the staff were extremely helpful and very kind. We will definitely be back!"

"Verry well located, friendly staff verry helpful and verry clean."

"Very boutique, well-maintained, clean and nice hotel at a very nice location. highly recommended."