"The property is gorgeous. There is no prettier setting. The food and wine were excellent. We found the service marginal at best. It was not customer centric, and there was much more that couldn’t be done than we have experienced anywhere else. I understand that a “yes” is not always possible, but a mindset that is “can-do” to find solutions is what is helpful. Also, we were flabbergasted that after extremely expensive spa treatments, they charged an additional 100 euros for use of the other spa...
"The property is gorgeous. There is no prettier setting. The food and wine were excellent. We found the service marginal at best. It was not customer centric, and there was much more that couldn’t be done than we have experienced anywhere else. I understand that a “yes” is not always possible, but a mindset that is “can-do” to find solutions is what is helpful. Also, we were flabbergasted that after extremely expensive spa treatments, they charged an additional 100 euros for use of the other spa...
Walter