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"A lovely historic venue, the food on the whole was good & the staff were excellent. However …… On the Saturday night of my long weekend, the venue had an event on. The music was unacceptably loud & it went on until nearly 1am which impacted the enjoyment of my stay, causing me to cut short my exploring the beautiful Durham area the following day due to fatigue. In my view, if they want to host functions, they should have suitable soundproofing or ensure that the volume does not disturb the...

"Fantastic hotel. Very spacious deluxe room. Breakfast was superb and staff were great. Bonus to have the leisure and spa facilities included onsite."

"Excellent. Lonely view from our room."

"The whole environment is stuffy and choked with smell of smoke,poor extraction system and rooms are so smelly"

"The room was clean, the staff were great, the tv in room could do with upgrading apart from that all good"

"The location is excellent, the staff were all really nice and helpful, dining room and food, very good. Sadly, no lift, so being on the top floor was a bit awkward, and our room, though clean and tidy, and comfortable, was a bit tired, and the noise from the fairground across the road, and the boy racers in the night was intrusive because, in the heatwave we had to leave the windows open because there is no A.C. in the main building (there is in the annex). Not a destination hotel for me, but...

"We stayed in a pet room. It was very clean. The breakfast was lovely too. Great stay for a great price. The TV remote didn't work, the iron didn't work and the kettle took a while to boil - on reflection, i'd still give it 4/5 re the cost."

"The hotel is a little outdated, the room could have done with a bit of a dust, but the beds were clean and comfortable. Ideal location, except for the pubs/clubs opposite music till early hours, but wasn’t bad enough to stop me sleeping and our window was right opposite. Had on site parking which was very handy. The lady behind reception was absolutely lovely very helpful and extremely pleasant. She made up for the other minor issues."

"Poor reception greeting. No-one was at the reception area - it’s an extension of the bar. We had to search for a barkeep to check us in. Rooms are a bit dated but spacious, and the ensuite bathroom was excellent as it seemed to have been updated. Breakfasts were excellent. "

"Bedroom massively overheated due to hot water pipes which ran along the wall. Impossible to sleep even with fans. No aircon, though an imminent upgrade may remedy this. Signage within the building and on guest info needs attention - no idea where to find the breakfast service."

"I had good sleep. The lady making breakfast very friendly makes you feel like home. I booked one day and then added another night. Good for the price, I had to ask for pillows the one was in the room wasn’t to my liking . "

"Bedrooms and showers need upgrading Cleaners need to clean Ie lamps dusty and corners of bed posts also on landings Showers black on sealant Our towels had holes in them and were marked but reception changes soon Front of staff doing everything and he was v helpful I would give him a job. !!"

"All the staff were so lovely & smiley! Lovely room & the entire team worked so well together that service in every area (check-in, bar, evening meal, breakfast & check-out) - was flawless."