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"The room was spacious, clean and very comfortable. Great view over the Tyne also"

"Was amazing staff was lovely x"

"Staff are exceptionally well trained and rooms are very comfortable"

"Boede på familyroom og her var senge utrolig små. Mine to drenge på 6 og 8 kunne ikke ligge der godt så voksne var det virkelig dårlig for Ingen aircondition Ellers fair til prisen"

"Staff were very helpful and friendly. Room was okay but not the one I had booked. Breakfast was good and varied. It’s located close to the city centre with a lot of bars and restaurants within a 10 minute walk, but it was quiet enough for a good night’s sleep. Nothing I could say wowed me but a good place to stay to enjoy the city."

"Although the meal in the restaurant in the evening was very good. The breakfast was very poor. The ingredients was of a very poor quality. Cereals were sub standard. As for the main breakfast, hash browns, bacon, baked beans were absolutely shocking. The bacon itself was barely cooked and the eggs were very similar. On top of this the plates were stone cold. When l asked the waiter why, he challenged the chef who hadn’t put the warmer draw on. Even the fruit juice was totally tasteless."

"Enjoy this Village hotel , very very comfortable and quiet room. Really helpful hospitality from the team, shout out for Sarah front of house and bar manager Stephen who helped with gluten free needs and made my stay much easier. Pool an added treat. Definitely stay again."

"Good location and room size"

"This is a great hotel with good Staff the location on the key side is lovely but it is a walk up to the city Centre or a Q3 bus which is not that frequent or walking to Manors Metro which is quite a distance and not a very pleasant walk"

"Super clean and comfortable room. The bed was incredibly comfortable. All the staff were super friendly and very helpful. We enjoyed the huge selection available for breakfast. A really great hotel and worth every penny"

"Fault less Including the Manager & Staff 10/10"

"Staff were not so helpful but the location was great and hotel facilities were great."

"The photos were very misleading. This place was very run down. On entry, despite lots of posters highlighting no smoking, the foyer and many areas smelled of smoke. The lady on reception was very friendly, however, she went through several rooms on the computer before finding one that had the keys available when she checked. On entering the room, on the third floor (304), the window was wide open, the safety latch having broken. The bed base was broken and mattress very lumpy giving a very poor...

"The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day. We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to...