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"The hotel is well positioned and presented, occupying a strategic location overlooking the town. The room occupied was on par for the standard of the hotel, albeit the slope of the floor in the shower made you feel as though you might tumble out of the shower. The restaurant felt somewhat cramped with tables sited at both ground level and on raised platforms, which gave the impression of either looking down on other diners or being watched. The staff were polite and professional with the food...

"Very clean and well appointed hotel. Staff were very helpful especially ‘Ovi’ at breakfast."

"Bit tired!!"

"Great location. Nice hotel. Most of the public spaces were great. Loos were a bit of a mess. Also staff at breakfast were not be helpful when coffee ran out of Milan’s coffee And the chef can’t pouch an egg. Food on Saturday night was great. Staff patient."

"Great space. Kind of loud from the street and people coming in and out of the stairs."

"Let’s get the negatives out of the way - breakfast quality was dubious - not sure how they made scrambled eggs and cramped buffet area. The hotel is, of course, a Victorian railway hotel. The front windows need a clean. This is our second visit. Rooms are good. Would I rush back??? Probably not, but central location is a positive and parking (albeit at cost). The instructions if you are parking a car should be in capitals. THE PARKING ENTRANCE LOOKS LIKE A TAXI/STATION ENTRANCE. If you miss you...

"Good quality accommodation, very central, easy check in and check out and good breakfast. Nice toiletries in the bathroom was a good added touch."

"Excellent hotel . Our room was spacious, clean and had the benefit of air conditioning which was very welcome during this present heat wave. The lobby had an air of luxury and the gym was excellent. We found the staff to be extremely helpful and courteous. All in all we had a lovely 3 night break and will definitely be staying there again. Highly recommended."

"Prime location, great/clean rooms, comfortable beds. Friendly, helpful staff. The only surprise was the stairs to the room after we got off the elevator. If you have large/heavy luggage, and depending where your room is located, be prepared to hull your luggage. Also there are stairs within the unit (bedroom on lower level/bath on upper). Personally I liked this separation, but if you have mobility issues, let the staff know prior to booking your room. I would stay here again."

"Fabulous hotel and super friendly. Great for a short stay."

"Absolutely loved my stay, we stayed for 4 days, convention weekend and as a first stay the staff were absolutely brilliant, no complaints . they helped care for fragile items and always helpful with the room and needs. Especially Lauren and the Gent who helped us on our first night of stay (unfortunately we did not get his name) Above and beyond would love to stay here again even for a normal holiday thankyou!"

"A very nice hotel with facilities and right on the bank of the Tyne river. It was a very hot period and aircon excellent. However sitting outside overlooking the river at very run and rotten tables. My beer almost fell over as the hole was so big. Grass stumps were growing under the table. A little TLC was needed to make it nice to look over to a fabulous city. We loved our 3 night stay"

"Average in everything. Bed was comfy and clean, shower and toilet were clean. But food was really average. Rest of hotel was OK."

"It was so unique and everything felt special"

"Good standard hotel. Ideal for an overnight stay.Would stay again."

"Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself."

"It was close to the station. Oddly, there was no indication of where to find reception as you walked towards the hotel. We had to walk all the way around with heavy cases on a very hot day to discover the entrance. A simple sign would have helped. The room was pretty good. Breakfast adequate but not great. One teabag per person per day seems pretty mean as policy. Toilet paper ran out; we had to ask for more. Shouldn’t really have to…"