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"Amazing property. 600 years old so you should expect some issues. It was lovely though."

"Tired and in need of an upgrade."

"Property was perfect in every way"

"A lovely hotel with lots of character but in need of some tlc. Room was very small with a very small bed for two people. Window wouldn’t open so a bit stuffy. Even though I checked in online the girl on reception seemed a bit clueless as she kept saying I need a reference number of my email and to enter on the self check in. It took some time to convince her I didn’t need to do this. Then I wanted to book breakfast for the following morning and she told me it would be at the full price. I...

"Dirty iron and the phone didn’t work."

"A1"

"Noisy. Sound insulation not good. Bed small and uncomfortable. Pillows too hard."

"Great facilities and easy check in , room very comfortable, couldn’t have asked for more, highly recommended."

"Booked hotel as we were attending an event there. Perfect stay. Clean and quiet. Did not use amenities or have breakfast there due to other plans but meal at the event was lovely"

"Really nice stay, within easy walk of all we needed. Would recommend as good value for money"

"Lovely stay here. Very helpful staff and clean and tidy room with bath and shower as well as a safe a fridge. Plenty of parking with an Electric car charger. Two nice restaurants with good food. Very enjoyable stay."

"Very nice room and good air-conditioning. Great location, but parking can be a bit of an adventure getting to and back. Don't worry if you go the wrong way and end up on the other side of the bridge the round about slingshots you back quickly."

"Welcoming staff and parking is a positive. The toilets and showers are very poor. Doors on toilets don't lock properly, showers are very poor, no cleaning soap in shower or toilet or they were broken. This was on the 3rd floor. Don't know why I was on the third floor s there weren't many guests. Some guests I noticed leave a lot to be desired. I suppose you get what you pay for. This place is in need of a complete overhaul especially the toilet and shower facilities."

"Rooms are spotless, staff friendly and helpful, food is delicious and parking was ideally located, lots of night life close by but wasn't disturbed by any noise, shopping centre near by and so is the train station"

"The hotel is conveniently located near many restaurants and is within walking distance of Newcastle University. The city centre is also easily accessible by bus. The staff were exceptional: warm, welcoming, and genuinely hospitable. The room was clean and comfortable, and the bathroom was spotless. Free coffee was also available throughout the day, which was a nice extra."

"Great place to stay - just didn’t hit the mark for 5* . However the staff were amazing, and some parts of the venue were gorgeous. Shower was v good! Very comfy bed. Just the size of bed, some broken tiles, let it down a fraction but either way great location and would stay again."