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"Glad for luggage check in option. Sheet had stain on it and needed to be replaced. Hard time getting prompt resolve on this. It is probably a UK thing, since none of the other hotels we stayed at had washcloths either, just an FYI. Breakfast was good, tons of options. Overall decent place to stay. Close to restaurants, the Tower bridge, and the Tower of London castle all in very short walking distance. "

"Love the location and staff at this hotel. I stay here every time I am in London. However, the last time I was here, I was not told that there is no desk or table in the room (premium Queen, which is what I always book - I always had a table and chair before), so it was difficult for me to get any work done on my computer. Other than that, I would recommend it."

"Absolutely amazing experience. Clean and everything you need. Staff makes you feel safe. Was out late and there was a sketchy guy following me and yelling things at me. I made it to the hotel and let the staff know, they all stepped in without hesitation. Would highly recommend. Will be staying here if I ever come back to London."

"La camera,The Snug, piccola ma bella, pulita e nuova."

"Amazing location, perfect for sightseeing. Lovely big rooms, beautiful bathrooms with luxury toiletries. Great hotel for a trip to the capital."

"Gut"

"X"

"Staff, amenities, and quality is average, in the best way possible. It’s the bare minimum for a hotel in my opinion. However; the elevators suck, extremely slow, and the room we got was very small, and lacked ventilation. If the room was slightly bigger, maybe with the bathroom in a separate room, and not next to the bed. It’d get 5 stars. "

"Not bad but the location is not ideal - was supposed to be offered an upgrade and it wasn’t even mentioned "

"Great location "

"駅から近く、部屋の内部も清潔でした。 扉が薄く外の音が結構聞こえるのは、よくない点でした。 朝ごはんも美味しかったです。 スタッフの対応も良く、常に笑顔で好感がもてました。チェックアウト後の荷物の預かりにも応じていただき、非常に助かりました。荷物を受け取りに行った際にも、丁寧に対応していただき、最高でした。 スタッフの皆さんありがとうございます。"

"Sehr gute Lage, Phantastisches Frühstück, Großzügige Zimmer und Bad, alles vorhanden… Sehr nettes und hilfreiches Personal"

"Perfect stay and lovely breakfast. Fan in room great. Bed a little on the small side for a double. Went to the Fawlty Towers experience which was brilliant!! "

"The lounge and breakfast room are very good."

"Het was een schone kamer. Enige nadeel is dat je moet vragen om schone handdoeken en het schoonmaken van de kamer. Dit wordt niet automatisch gedaan. Het centrum van Londen is met de metro goed te doen, in Hammersmith heb je genoeg restaurants. Verder is er niet veel te beleven. Maar goede uitvalsbasis als je niet in het centrum wil zitten "

"It was a great stay and the staff was just wonderful. The only issue was that it was kind of noisy in the room. Nothing crazy but not the silence I'm used to in hotels."

"Such a mixed bag of a review. The positives- great location/ doorman very good/breakfast good/Equus Bar excellent and the staff too/ rooms are pretty good. HOWEVER!! Check in was a disgrace! We had 2 rooms for 4 nights and got the first room ok. Had to come back at 3pm onwards for 2nd room but that was ok with us. What happened next was like Fawlty Towers. Given the keys to 2nd room and walked in on a couple in bed!! Not sleeping!! Obviosly embarrassing and receptions respose was-'Mistakes...

"Very good "

"Everything was good no complaints "