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"Older property but they are doing upgrades. Staff was very friendly and excellent."

"Excellent location. Beautiful property. Great service. Family room was great for 4. Sofa bed was ok but did the job for 2 young girls to share. A little noisy at night if room facing the street."

"Lage super, alles sauber, negativ: kein Tageslicht, keine Fenster"

"So, they charged me twice before I even got on the plane. It was a $6000 charge. I immediately notified them and they stated that they were sorry for the inconvenience. Hmmm. Next it is a very minimal hotel. Which I was not aware. My error. Rooms were small and there was not one bench or chair in the room to sit on. No reception area. One chair and a desk at check in it was very tight. So I arrived late and had to get take out food. I go to the room and we are using our luggage on top of the...

"It could have been really good but lots of things need to be better. Checking was 45 mins long in the afternoon, as the online checking via form took a l long time, requiring everyone's details in my party! Why was that needed? It was a hot weekend and our room's air conditioning did not work. We spoke to staff and they promised someone would come to check the controls, no one came. Reception staff said they would come, none came. Then on our third visit down to reception they said they would...

"Great property and location!"

"The room was clean but it is too small, the breakfast was good, the staff was good."

"Clean, cleaning staff were great. Hospitality could have been improved."

"First trip to London, and I’ll definitely be back here when I come back, the location was perfect, so close to Hyde park and Paddington station. Staff was lovely, friendly and the breakfast was great! If you’ve never travelled to the UL before just keep in mind they are small rooms, but they’re great place to get sorted"

"Fantastic budget hotel located in a vibrant neighborhood close to public transit and to the main touring sites. Extra charge for breakfast upon request. Noise from the street in noticeable when the windows are open. We stayed in a room with 3 separate bed which was surprisingly spacious but dated. Not only did the room had no air conditioning but the building itself so beware coming during the summer months. The room had towels except facial towels. Great hotel service from the front desk...

"No cup,no hot water spit,bathroom too small"

"The concept is phenomenal; the location can't be beat. Exit Dean Street off the Elizabeth Line (Tottenham Ct) and the hotel is a block away. The pod beds were comfortable and everything was spotless, safe and well appointed. BUT, a few comments to help future travelers. It's VERY difficult using the QR code to enter the pods. Once in the pod, it's hard to feel motivated to leave until it's time to checkout. Ask the staff for a way to access the rooms without using your phone. 2nd, the...

"nice location and nice staff"

"The room was terrible and overlooked an inner brick courtyard. We ordered a bowl and spoon be sent up from the front desk so our son could eat some cereal and no one ever showed up. We’ve stayed there before and loved the experience and location, but I think I’ll try a new hotel next time. Bummer because it’s close to the tube station."

"The Hub is a great value for your vacation money. It was clean and the breakfast was very good. I appreciated the friendliness of the staff."

"Lovely staff, very practical, well set up !"

"Average "

"Super nice hotel workers and very clean property and rooms (rooms are smaller tho). Location is great - super close to shows in the West End (I even caught the West End Live free concert in Trafalgar square) and about 20-min walkable to big monuments like Big Ben and the British Museum. The reception area is pretty nice too: had a bar and you can order food for lunch and dinner for under 15 £. But I would say the hotel workers are the nicest - super amenable to requests like extra towels,...

"Excellent location with private entrance to Victoria Station. Historic building and common areas and our room were well maintained. Our room was upgraded and was very nice… Carpet and paint immaculate. The Soak restaurant was very nice and quite the place to be. The staff, especially David, were very friendly and helpful. We did not have an opportunity to try the breakfast buffet that evidently is quite nice. This hotel worked very well for us for its unique location. Only a quick Uber ride to...