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"Venue is interesting with many nooks and crannies Food is first class"

"Great location and price , they let us check into our room in the morning as it was available. I can’t remember the last time a hotel did this - Thankyou. Parking limited but excellent value. Good breakfast selection . All staff I had contact with helpful, engaging and a credit to the company."

"Large rooms and comfortable bed."

"The hotel is ideally situated for the Quay side about 20 minutes walk from Newcastle Train station"

"The whole environment is stuffy and choked with smell of smoke,poor extraction system and rooms are so smelly"

"We stayed in a pet room. It was very clean. The breakfast was lovely too. Great stay for a great price. The TV remote didn't work, the iron didn't work and the kettle took a while to boil - on reflection, i'd still give it 4/5 re the cost."

"Dated property in a great location and delightful staff; needs serious interior renovation and repair; wonderful breakfast and dinner."

"The hotel is a little outdated, the room could have done with a bit of a dust, but the beds were clean and comfortable. Ideal location, except for the pubs/clubs opposite music till early hours, but wasn’t bad enough to stop me sleeping and our window was right opposite. Had on site parking which was very handy. The lady behind reception was absolutely lovely very helpful and extremely pleasant. She made up for the other minor issues."

"For the price it was good. The food was a little limited and while there is room service it only runs to 9:30 so not the best. Staff were lovely, although the barstaff were yoing and inexperienced clearly not knowing what goes onto what cocktails etc... I would consider staying again, but probably only if there was an offer on"

"The location is excellent with easy access to riverside restaurants and transport hubs. Staff were very friendly and helpful. Our room was really good with a lovely view of Keel Square. Breakfast was OK but overcrowded on three occasions."

"I had good sleep. The lady making breakfast very friendly makes you feel like home. I booked one day and then added another night. Good for the price, I had to ask for pillows the one was in the room wasn’t to my liking . "

"Bedrooms and showers need upgrading Cleaners need to clean Ie lamps dusty and corners of bed posts also on landings Showers black on sealant Our towels had holes in them and were marked but reception changes soon Front of staff doing everything and he was v helpful I would give him a job. !!"

"Lovely hotel set in beautiful grounds. Flower borders were just lovely! Room (twin deluxe) was spacious, comfortable and clean. One note, we were in room 216 which had view over cafe at back, which was really pretty so not a problem. However, deliveries started unloading at 6am in the morning which wasn't great. The hotel is so close to Beamish working museum, very handy. Few good pubs in the area too."

"All the staff were so lovely & smiley! Lovely room & the entire team worked so well together that service in every area (check-in, bar, evening meal, breakfast & check-out) - was flawless."