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"Friendly and helpful staff"

"We enjoyed our stay in our bungalow. The room was very clean and the staff were attentive. We would definitely stay here again. The only thing we didnt like was the bus route. We didn’t remove a star since it wasn’t the hotel fault, but it wasn’t reliable nor frequent."

"Breakfast was excellent. Dinner was expensive and not many selections. The staff was generally very nice, although when I checked out the staff refused to give me the Expedia discount on drinks, in contrast to what the staff said when I checked in. That was frustrating. The grounds are lovely, but not an easy walk to the city. "

"Great rooftop gym with views of the skyline! Wish the site mentioned the pool was closed for maintenance (which was the main reason I booked the property) but I still got to enjoy laying in the sun on the rooftop. The courtyard was open and comfortable with nice seating, great spot to have an espresso. Staff was lovely and helpful"

"It was very clean BUT the room was way smaller then the pictures show. Some of the boards around the door frame and floor were missing. There was so little room there was no place for lugage which made it hard to walk aroundthe bed without climbing on it first. The walls are paper thin so you can hear everything from other peoples rooms. The shower is excellent and has great hot water."

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"Front desk people were amazing! We "

"The total’s location is extremely convenient. The rooms was spacious and clean, the air conditioning worked well, and the breakfast was plentiful; the only downside was that the elevator was a bit small."

"Great, well-located hotel with wonderful breakfast buffet (great variety and made-to-order hot drinks), attentive service and nice rooms. The staff went above and beyond 2 different times (including help booking a car for long-distance trip very early in morning)."

"We booked this hotel as we were driving from Rome and wanted a nice hotel before going into Florence. The hotel is new, big and beautiful. It has a swimming pool and "

"Loved the stocked mini bar that was free the first time (not replenishing). Room was clean and nice and so was the bathroom! Would stay here again!!! Super close to train station, shops, and restaurants and in the heart of Florence! "

"A bit far from city center area. Front desk staff was very nice. Restaurant was bad. Breakfast was just OK. "

"Wonderful stay just wish there was more mirrors in the room so you could see when drying your hair and putting on makeup"

"We really enjoyed our stay here. The rooms were spotless, the breakfast very good, and most importantly the staff very welcoming and helpful, especially Nicola."

"The staff is amazing, kind, and informative they were able to give us a map and locate all the sight seeing areas for us. The facility is clean, centralized where you can walk to all the areas but still off the main path so that it’s quit enough. Their breakfast items were good. I utilized their laundry services and it was pricey but really well worth it. Overall I would recommend and stay here again!"

"Great hotel all around and great breakfast. Highly recommend and will go back when in Florence"

"We loved this hotel. The staff were very helpful , the breakfast was delicious, the hotel was lovely and the location was terrific ."

"We really loved the hotel. The rooftop is really fab in the lovely weather, even without access to the pool off season. There’s plenty of seating to sit in the sunshine overlooking Florence. The free access to the gym and laundry self-service was a nice touch also. The staff were very helpful, allowing us to leave our bags in storage on checkout and use the rooftop for a few hours before we leave for our train. We would recommend this hotel to others and will be looking up other Social Hub...

"The hotel was in a convenient location with very good restaurants near by. Clean and comfortable."