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"Staff entered room without permission to change the towel and clean bedsheets; I don’t think it’s a secure rooms if you left something outside of locker! sink jammed throughout the stay in bathroom! Room doesn’t have even a microwave not sure it’s a Europe thing or what! Also swimming pool is not heated , I tried thrice at different times and it was cold!"

"We were only in Florence for a day and the Radisson was a great pick to park and take a tram to the city center. The hotel was so nice , comfortable and the bed and pillows were the best in Rome. There was only one problem. As Americans we didn’t know you had to insert the key card in by the door to make the lights and AC work. We checked in at 11 and called and went to the front desk to ask for help. They never told us what was wrong or come check our room . The person at the desk said to...

"The staff went out of their way to make sure we had everything we needed for a delightful stay."

"Very nice chain"

"It took awhile for staff to find our reservation through Expedia, we weren’t sure if it even existed on their end.. It’s about an hour walk to the city center, but bus, bike, taxi options are available. The staff were rude when we struggled to buy smokes from the machine in reception (if you don’t have European ID, good luck!). Our porch light didn’t work in our glamp tent and it wasn’t the best quality but amenities make it worth it- shops, restaurant, pool/jacuzzi, laundry, etc., though it...

"The room, breakfast and front counter staff were excellent. Overall was a nice experience. there was a wedding in the courtyard patio area during our stay on the first night and we couldn’t enjoy certain areas of the property. We would have liked to have been made aware of that. Instead of stumbling into their party and told it was private. Both men and the lady at the desk were extremely helpful and kind. As well as the morning breakfast lady."

"Space was small and the air con is central. We did not have control of the air con and had to call the reception each time we needed to alter the temperature."

"While my wife and I enjoyed our stay there were a few maintenance issues we had to bring to their attention. The most discouraging was when part of the shower fell off and smashed my big toe resulting in some discomfort and a nasty bruise. When I reached out to management I got no response and that was disappointing. The breakfast is excellent and we enjoyed the location."

"The staff at the front desk were amazing especially M who worked in the afternoon. Only recommendation is to upgrade rooms with new mattresses."

"My cousin and I were on a month trip with many stops in 4 countries. Florence was our 2nd last stop. Villa Nerolli was my favorite overall stay. It was so very relaxing with the scents of roses, bamboo, jasmine and wisteria everywhere. Simply beautiful and a symphony for all the senses. The food, service, pool, and drinks were fabulous 💖 I hope to make it back one day 🙏"

"A comfortable and interestingly decorated hotel based on Dante’s Divine Comedy. There are white (heaven) and red (hell) rooms. They are pretty big and have separate shower and toilet which is convenient for couples. Air conditioning is quiet, and you can always open window or balcony. Rooms are facing two green yards, so it is very quiet. A nice, fun stay."

"Staff was helpful, polite & charming from the moment we arrived until the moment we left. The rooms were gorgeous & the included breakfast was replete with options, and delicious. 11/10 would stay again."

"The indoor pool was undergoing maintenance and the outdoor pool closed at 7, not the 10pm advertised in the hostel’s messages after checking in. The restaurant advertises itself online as being flexible for gluten free/ vegetarian/ vegan. When sitting down and asking, nothing was completely gluten free and only the three meat dishes and one pasta dish could be made gluten free. We ate elsewhere. Clean rooms and friendly staff, good for a basic hostel stay. Air conditioning in the rooms, however...

"I loved loved this hotel and the staff were super friendly and waiting to help you with whatever you need!! Super clean and Gorgeous!!"