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"Excellent service from the moment I checked in until the moment I left—everything was A+! I was escorted to my spacious, exceptionally clean room. When I requested a taxi, it was waiting for me by the time I came downstairs. I would definitely recommend this hotel and will stay there again and again!"

"We stayed at Coco Reef in Aug 2026 for 5 days. The hotel has a very nice Caribbean vibe. The property is clean but could use some updating. The staff was amazing and always available when needed. They were able to arrange transportation and provide recommendations for tours. Elizabeth at the front desk was awesome! The breakfast buffet was good but recommend not waiting until 9:30 to go as they close at 10 and many items had run out. I spoke with the front desk so they could correct the...

"The hotel was very nice. After arriving, I contacted the hotel to see if there was shuttle service. Spoke to Amit who stated the roads were flooded and it would be about 1 1/2 hours before they can send someone. We decided to take taxi service instead. Arrived, we were greeted and checked in by Amit. He was very knowledgeable and polite. The first room we were given, the window was frosted and we couldn’t see out. Even though the hotel was booked, he managed to move us to a room...

"The grounds are beautiful but the entire facility is not maintained at all . Not one aspect of this place has any modern amenities . We can excuse poor WiFi and weather related problems , but from staff to its so called all inclusive package . Assistance or food was non existent . The rooms are seriously antiquated , besides breakfast no other services exist . The communal areas have no fans and it’s serious mosquitos attacking . The fixtures are outdated , the bath soap was in some mini bottles...

"The stay at this hotel was mixed. The wait for our room was pretty long. I'm used to staying at the comfort inn in other parts of the world and the service is always efficient but in this case we waited like 2 plus hours for the room. Then their was a leak from the air conditioning and there was water all over the floor. I asked the front desk for a discount because of the inconvenience I was told no discount. On the flip side the shuttle service to the beach and the airport was efficient. ...

"Experience was great overall 💁‍♀️"

"What we did not like was, having booked for 3 people and actually paying extra for a larger room, finding upon arrival that the room had one bed only and was prepared for 2 people - only 2 of everything such as towels, water, chairs etc. The Hotel suggested we all share the one bed or required an additional.daily payment for a roll away camp bed for my son. Not a great or welcoming start. Other than this, the staff were friendly and very helpful. Some areas need some repair and maintenance such...

"Breakfast really nice"

"Amazing hotek"

"All the staff were very friendly! The AC in my room was making extra noise and therefore disturbed my sleep. The staff tried to resolve the problem but without success. They said a new unit would be installed nevertheless it wasn’t done. The hotel is quite worn and could use some touching up. Again very friendly staff all the way."

"The room was under equipped. No trash bins, faulty AC, faulty television, dirty water on floors upon arrival. Highly disappointed."

"My room was great but my sisters room had a large waterbug that ran under the bed , otherwise it was great and i felt right at home"