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"Unfortunately, our stay was far from what we expected. We arrived and were greeted with rum punch, which was a nice touch. We checked in at 12:53 PM, and the check-in process itself was quick and easy. However, our room wasn’t ready. We were told that Raquel would take us to lunch while our room was being prepared. What we didn’t realize at first was that this was essentially a sales pitch to upgrade to the “Privilege” side of the resort, with a free massage being used as an incentive. After...

"Disappointing Stay- We booked Excellence Oyster Bay Adults Only All Inclusive specifically for my husband’s 40th birthday& were really looking forward to celebrating at a resort we expected to live up to the Excellence name. Unfortunately, our experience was extremely disappointing, particularly considering the amount we paid $ the fact that we are Platinum members who have stayed at several Excellence Resorts. We specifically booked the Excellence Club Junior Suite w/ Private Pool because of my...

"The owners were very attentive; they accommodated our arrival time and gave us tips about the city—they were very kind. The house was beautiful, and the room was incredibly bright, featuring a terrace with an amazing view of the surrounding nature. The pool was clean, and the outdoor area, was stunning. The only thing that seemed disproportionate to me was the A/C fee—$50 per night struck me as excessive."

"A back home vibe as though I have met family"

"The host have great communication and easy to reach. I called him 2 AM in the morning and he answered."

"EVERYTHING WAS PERFECT"

"The staff (Chef Tony, Sandra, John’s, and Tifari) were great, they took such good care of us. My only constructive comment is that the lounge chairs by the pool all need to be replaced, as many of them are broken, also the kayak and paddle board should be replaced as they’ve seen better days."

"Wow. Great hotel I great area. Lovely room. Walking distance to many, many places. Sweet service in hotel bar and good breakfast there. Sooo glad we stayed there. Wish we'd had 14 days, not a mere 4."

"I didn't use the pool, Management was great!"

"We enjoyed our stay in this beautiful home. I even left my cell phone and property person told me and made it easy for me to have someone come and retrieve it."