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"I've stayed at the Hilton, Garden Inn, many many times and its always been wonderful, the room, staff etc. Unfortunately the last time was terrible. I was put in room 125, next to the gym.There was dust in the room, the kettle was encrusted with no idea what. The shower didn’t drain properly. The beds creaked, loudly, everytime I moved! The noise from the gym at 7am was annoying. When I checked out the woman on reception asked how my stay was, I explained. She didn’t even apologise, just looked...

"The receptionist who checked me in, didn’t inform me about the hotel facilities,what time is the breakfast ,where is restaurant itp.Very disappointed "

"Friendly staff, lovely room, nice bathroom, good breakfast and close to tram stop so easy for access to city centre "

"Stayed here for the weekend of the marathon Very well situated for us all supporters and runners. Had everything we needed Bar and Restaurant was good we ate here twice in our stay for convenience with theee small children Room with fridge and had small snacks in that were completmary m We will return for next years stay for the marathon The girls in reception were amazing ! All staff were so friendly and helpful ! "

"The first room I was given smelt of smoke and the duvet cover had dust and dirt on it. This gave a very bad first impression. Fortunately I was able to move rooms, as although the hotel was fully booked some people had not yet checked in. I do hope they cleaned the room again before they did. The 2nd room was clean and comfortable. However soundproofing isn’t good and I could hear water running in adjacent bathrooms."

"Good location Friendly staff & communication Comfy bed Shower room v new & clean"

"No wi fi available. . Room basic, with bed ,1 plastic chair ,1 plastic stool no sofa. No amenities apart from a Kettle, no cups but were given.2 paper cups and t and coffee when asked at reception. 2 bath towels but no hand towels. Tiny bar of soap and 2 sachets of shower wash. Bed rock hard and very uncomfortable. When stripping bed in morning, to save cleaners a little time , discoverd why we were pulling at the quilt all night...it was a single quilt sideways in a king sized cover! ...

"The staff were very friendly and very helpful. The food was delicious in the restaurant and breakfast was also fabulous."

"Breakfast was fine. Staff were polite, friendly and very helpful. Very disappointed that we were not advised in advance there would be major building construction at the hotel. More so right outside our window. In addition to having carpentry work on the doors with tools blocking the corridor inside. A strange phenomenon was the toilet. My wife and I both disabled found it near impossible to flush the toilet. The flushing button was difficult to access and use especially at night. "

"Parking secure and easy to sort. Reception staff were friendly and helpful"

"having been to other hotels in the surrounding of England, I found this to be very nice, it was clean, rooms were spacious and staff was friendly. I do recommend it."

"Everything to do with this wonderful country Guest House was perfect. SPENCER "

"Close to the big shopping center ... clean "

"The room was spacious and reasonably clean. Quite basic but serviceable. What was not good was the bathroom: we understand that a shared bathroom depends a lot on the other guests, but the grime on the toilet and in the bath tub was days old. We chose not to shower here this morning because we didn’t feel at ease."

"I had at this modern detached bungalow. The accommodation was clean tidy, and had everything you needed for a relaxing stay. There is a lovely village a short walk away, and there is lots to do in the surrounding area. "