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"Ambience and service was good Breakfast had better Room cleaning a little lacking No information folder in room No mini bar in room Booked restaurant one evening for the week and was told when seated the main thing on menu was not available which was the reason we booked Other food menu for food orders very limited Outside pool was closed and we were not told before arrival"

"Newly built hotel with modern very clean design. Rooms with sea view have a spectacular view. Great location on bus route around Torbay. Breakfast and dinner of good standard. Staff are very efficient, attentive and pleasant. One thing to note is the £15 per day car parking fee."

"Very tired, lack of cooling makes a bad nights sleep when hot. Food ok, on our stay, many items were not available on menu"

"Wonderful one night stay. Huge beautiful room, air conditioning was a bonus in this heat. Loved using the spa facilities and outdoor pool. Nothing was too much trouble for the staff. Excellent breakfast."

"Very modern. Lovely rooms. Air con was a blessing. Very nice breakfast"

"Outside of property very run down. Paint peeling and weeds all over car park and outside spaces. Outdoor pool doesn’t look like it’s been in use for years, filthy water probably built up rain water and rotten leaves in it. Inside hotel old fashioned but kept clean, large room but sealant around bath taps black in several place's. Staff friendly, didn’t use indoor pool so can’t comment on it. My room definitely didn’t look like the photos! Garden area in need of attention. Again photos make...

"It’s fine, nice location"

"Just got back from a wonderful weekend can not fault a single thing all top class can’t find a single fault will definitely be back"

"The Derwent Hotel itself was good and the hotel receptionist helped a lot when we had an issue with the Spa service. We went for my friend's birthday stayed on the Saturday night, had a great time and booked a surprise treatment for the Sunday morning, when she went down for the treatment it was not on their system and the receptionist was abrupt to my friend and asked if she had the right date, I went and showed all the information ( emails, when I phoned and the money that had been taken from...

"The air con was not working and wasn’t advised of this prior, poor service"

"We didn’t stay! The building was very rundown and communal areas were dirty and it had furniture stacked about the place and nothing like the pictures. The communal toilets were filthy. After walking down various corridors and through doors to access my room the pin code wouldn’t work. I went to find our friends and there was a used syringe on the stairs. Thats when I felt i couldn’t stay. I felt quite uncomfortable in the surroundings. The other room was tatty, dirty and the carpet had stains...

"I was very disappointed with my stay at this hotel. The room was not maintained to an acceptable standard. There was mould on the ceiling, the carpet was dirty, and the fan did not work properly, making the room extremely hot. There was also an unpleasant smell throughout the room. In addition, there were not enough power sockets to charge devices, and the Wi-Fi did not work in the room at all. Overall, the room was uncomfortable, and the facilities did not match my expectations. I hope the...

"Thank you"

"The whole of the place said disaster to us. The staff were very rude. They also didn’t even give a smile. The cleaning of the room was absolutely terrible. The inside of the cupboards where you put your clothes were all drips of coffee the pigeons you couldn’t open the window as they were just sat outside watching when we asked for help nobody seemed to have a clue what was going on. I am totally disappointed in the whole of the hotel itself. The pigeons were eaten off the table in the bistro....

"Not so keen on breakfast"

"Awful.. Small boat visitors accommodation! This Awful place is like a hotel for immigrants, though they probably lost their licence due to it infringing their human welfare rights! They have squeezed as many rooms as possible in the space, with corridors like a rat run that you can barely walk through! Rooms are small smelly and hot, the toilets are in barely enough space to fit an average bum on? (no good for Americans) There is not enough water pressure for the shower to work.. And a shelf...

"The view from our bedroom was fantastic. The staff were extremely helpful. The dining menu could have been more adventurous as specially menu was limited and same as previous day"

"I really liked this hotel, it was our second visit but, they completely messed up our dinner. We pre ordered the roast pork but, unfortunately they ran out! We ended up with ham, egg and chips which was laughable, the ham looked like thinly sliced spam, the egg was overcooked and we had a few oven chips! It was so bad we got up and walked out, which i have never done before and I’m 67! I have emailed the hotel but, no reply! We won’t be going back!"

"Lovely hotel with friendly helpful staff. Very good location In town. Excellent food"