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"Best hotel in Tokyo 🦾 we stay at Gracery in Kabukicho every time we come to Japan and it really became our second home 💖 it’s really comfortable and clean, and the staff does a great job doing everything they can to make you feel at home. Also, Gracery is super central enabling you to easily reach a lot of places in Tokyo either via Shinjuku station or by foot. Also, you actually stay with Godzilla 😍 making it the ultimate Tokyo experience in the best district ❤️"

"The location was close to the train for transportation around Tokyo. The room was quiet and well maintained. Tge staff were friendly. We had a good stay. Thank you!"

"Friendly staffs and great location! Can’t beat that. Will definitely stay there again."

"It was like no place i have ever stayed before."

"Room was small but functional. Breakfast is very good. Very good location, away from the busy areas but still close to station, there’s even an underground passage to the station!"

"とても綺麗でした"

"ディズニーシーへ徒歩圏内でしたので、早朝に車をホテルに置いて行きました。 3人部屋でお部屋も広く、トイレとバスも別でしたし料金もリーズナブルでとても満足です。 スキンケアのアメニティをお願いしたら部屋までロボットくんが届けてくれて面白かったです"

"The hotel is very friendly and the front desk staff are very helpful to assist with any questions you asked. The room is clean and comfortable. I will stay there again. Hopefully in the future, there is airport shuttle bus service at this location. Thank you."

"Hotel location was very close to the station. Easy access to and from. Our kids wanted to use the hotel but it was closed until July 2026. Decor in the room (15the floor) looks a little dated, not modern (lights, air conditioning). They all work though which was a positive. Gym was large but given the amount of guests, all 6 treadmills were always occupied from 6am onward."

"Good location in Shinjuku, the rooftop bar was awesome, and breakfast buffet was amazing! I'd stay here again."

"Clean rooms extremely helpful and friendly staff. The Bell captains were excellent with arranging transportation. The 711 in the basement is open 24 hours. Breakfast buffet is good, probably overpriced, but aren’t they all? And all those Japanese toilets, they speak for themselves Wholeheartedly recommend this property."

"Clean room with great breakfast, didn't interact with front desk due to kiosk check in/out, but the breakfast staff were all friendly and helpful."

"Rooms were very clean and staff was pretty nice and helpful"

"I like it a lot!"

"Stayed in a corner room which was spacious and well-maintained. Very clean and comfortable. Didn’t spend much time in the club lounge. Staff very friendly and efficient. Short walk to the metro which was safe late at night. Would recommend and would stay again"

"Great location. Staff are all professional and friendly. Has some problems with the clenailess of the toilet upon checkin but staff was very helpful and assisted to the changes The pillows are too soft. Hope the hotel will have a pillow menu as I will be returning in Nov2026."

"I highly recommend this property for your stay in Tokyo! The location was great as it is located in a quiet, peaceful area with extremely helpful and friendly staff."

"The hotel is in a great location if you plan on focusing on Disneyland and DisneySea. Our room is clean and well maintained and staff is really helpful and friendly. The elevators can be slow at times when there are lots of people. Pool is big but closes really early at 8pm."

"Great location while also being quiet at night. Amazing view of the city since located on 18th & higher floors."

"I liked the hotel. Very luxurious. The rooms are a little small a like most of Tokyo - but they are as advertised, so please do your research. The breakfast wasn’t bad. Ice is readily available, they have a bar, and several other amenities."