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"This hotel is beautiful! I loved the cutting edge decor meshed with tradition in mind. Very nice amenities included. The staff was tentative periodically and needed more training, this left me wanting at times. The breakfast buffet was very good with an extensive selection. Overall, it was a good stay"

"Great location. Helpful staff and spa"

"We loved staying at the hotel, convenient location"

"Sehr gute Frühstück, sauberes Zimmer."

"Everything is fine but when someone books a room with a view try to give him the one I book not another one for the rest it's fine"

"Location was very convenient across the road from Shinagawa Station. The room we stayed in was in the main tower was clean but old."

"Checkin was such an easy process with a self guided screen that you could choose your language. Although there was a lovely woman there helping guide you as well. They had lovely amenities to choose from. The bed was a little on the harder side… but still slept great. The pillows were perfect. It was a small room but had everything I needed. And the limousine bus service from Narita airport (which only cost $24!) drops off right at the hotel. I would absolutely stay here again! Breakfast is a...

"The bed was very hard.. I couldn’t sleep. Food was good but long wait for getting breakfast. They did heat up my food in the main lobby for me no microwave in room. Outside pool cost extra but kids used inside pool."