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"Super friendly staff"

"Great hotel, superb location in the middle of the action! The breakfast is amazing! They dont offer mineral bottles or coffee in the room, but there is a 7 eleven store at the ground floor to get your own."

"Check in staff was extremely helpful, very attentive, and quick to assist with any matter."

"Perfect stay for overnight layover for morning flight. Onsen was great after our long flight and to get adjusted."

"部屋の広さも十分で、縦も綺麗でした。水回りも綺麗で、電子レンジまであり、感動しました。 ディズニーシーまで歩ける距離なので、朝はシャトルバスを使わず歩いてシーに行きました。 ただ、最終のシャトルバスが舞浜駅に時間通りに来ず、連絡やお知らせもないので不安になりました。10分以上待ったと思います。 それ以外は満足で、ディズニーリゾートへ行くときはまた利用したいと思いました。"

"Convinient"

"So many people complaining about refunds which this hotel were not processing. I changed me dates 10 days in advance for my second stay with them. Expedia app confirmed ok but never went through and hotel refused to refund despite the lady on reception helping me change it. Scamming hotel. Was not just me. The staff are rude and unhelpful."

"Hotel was amazing. Lots of amenities to check out and super friendly staff"

"Staff and breakfast"

"Great property for a 4 star. In a very nice quiet area with a nice restaurant next door."

"I stayed at the Keio Plaza Hotel, and the staff were very polite, attentive, and helpful. I did have one concern, however. I was experiencing some asthma and breathing issues during my stay and noticed a musty smell in the room. I requested a room change, but instead the housekeeping staff came to assist. They were kind and helpful in setting up an air purifier and provided a can of their house Febreze, which I appreciated. That said, I was surprised that I was not able to change rooms, as most...

"Clean room, helpful staff and next to train station"

"Overall exceptionally beautiful hotel. Great overall amenities especially with the club lounge access."

"It was close to everything i needed"

"We absolutely enjoyed the convenience of the hotel shuttle bus to nearby shopping and train station. It's location to Disney and Disney was perfect for heading back after a long day of walking. The rooms were cleaned everyday and staff was always friendly and helpful. We really enjoyed the adjoining rooms! Each room was very spacious. The restaurants were also a plus! We will definitely stay again."

"We paid for generic theming and general access and we were happy. If you desperately want the explicit brand and the 15 minutes of early entry (maybe) then you should pay for it. We were glad we saved the money to enjoy in the park instead. Those access passes aren’t cheap!"

"Accessibility and convenience. Friendly staff, great breakfast"

"The room was too small, staff wasn’t too helpful when trying to get directions. The entrance to the hotel was not in front entrance had to go up a floor to check in very confusing. What was helpful was having bus stop right in front of hotel and train and subway stations walking distance"

"I’m happy with the great service, amenities, cleanliness and accessibility. All you want to have in a hotel. Can’t find anything negative about the hotel. I highly recommend this hotel if you’re in Tokyo."

"great"