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"Clean and professional staff"

"Everything is amazing, clean, service, amenities. Staff súper Helpful "

"Great breakfast "

"It was quite impressive. Just arrived after a long day of traveling from California to Japan. It was such a relief to already be at my hotel when I arrived to the terminal. Also very convenient to have a food court neary and a 24/7 store that i barely had to leave."

"A good place for those who wants to go Disneyland or Disneysea. They provide shuttle bus. And it is link to the Shin-Urayasu train station. Very convenient. Shopping centres are just at the train station. "

"Everything was perfect except the rooms were a little warm at night with no option to turn air conditioning on."

"Tidy and convenient! Will stay again. "

"We enjoyed our stay here. Beautiful hotel in a really nice location - close to amazing food places and a quiet, true Japanese neighborhood. The only drawback is the room size. It’s the smallest hotel room we’ve ever seen, and we travel a lot. My husband isn’t the tallest but couldn’t fully fit on their bed, and I couldn’t even fully open my small suitcase."

"Loved the club room for the lounge breakfast and light dinner and the tower view. There's road noise but room was totally worth it. Club staff were kind, friendly, helpful "

"Clean and comfortable rooms great location next to a park. Lots of great food options nearby. Walking distance to the subway. Tasty buffet breakfast options and bakery was great!"

"Well located hotel, great property and breakfast!"

"★★★★★ We had an amazing stay at Hilton Tokyo Bay for a week as a family of four visiting from the U.S. Our room was beautiful, spacious, and had a great bay view with every amenity we needed. Breakfast was excellent with lots of variety—both American and Japanese options—and having two restaurant choices included was a huge plus. The Lawson in the lobby was super convenient for snacks and essentials, and the free shuttle made getting around easy. The staff was incredibly friendly, helpful,...

"Keio was a delightful endpoint after a grueling 14 hour flight. Friendly staff, nicely appointed rooms with first class amenities. A 7/11 in the building is open 24 hrs a day and don’t miss out on their egg salad and strawberry cream sandwiches- ( all the reviews were right). The property is located close to the train and subway system and take advantage of them. Would stay there again in a heartbeat!"

"The room was clean and a good size. The staff was helpful and check-in was smooth. They have an area to lock up your bags if you need to with plenty of space. It was a short walk to Shinjuku station, so it was really convenient to get around the area. Would definitely stay here again. "

"No helpful staff. They camharfed me for a night I didn’t stay. I contacted them as my flight was delayed and the time changed but they said no. "

"The food was amazing! Took advantage of it one day and it didn’t disappoint. Everything was fresh and so many options. The hotel itself was 100/10! Super clean, tidy, eco friendly and perfect location to use subway, taxis, transportation, etc. very quiet at night that I would sleep with balcony door wide open to let in cold fresh air. You could see Mount Fuji from the 10th floor where our room was located. "

"The room is a bit tight for 2 person but it has everything that is needed. The tolietries are great and they provide extra at the lobby counter and I thought it was a great idea to be environmentally friendly-that we get what we need. The bathroom is great. The place is quiet, west of the main shinjuku area but a 5 to 8 mins walk to 2 main metro lines. It is good to return to less crowded place after touring around. The best thing is to have a 7 eleven at the basement"

"Nice hotel in a good position related to transportation,very clean,polite staff,laundry room,good breakfast,safe surroundings.Some of rooms are small but you can upgrade if you wish!"

"Great place to stay in Shinjuku, would stay there again"

"The room was cleaned but had a moldy odor. I reported this bad and I got a machine however I stated for 7 days and no one checked on me or offered me to change rooms. The staff specially in the restaurant for breakfast were not that friendly, I was giving a lecture by one waiter because I arrived at 930 am however u was told by guest services that breakfast was until 10 am "