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"Great location just off the m25 and A12 on the edge of Brentwood. Hotel as clean and the staff were friendly and helpful. The room was comfortable and the pool and gym complex was excellent. We would definitely stay there again "

"Staff were professional and always willing to assist with needs. Front desk staff are very friendly, and making feel welcome. "

"Not enough plug sockets Not really spacious especially if in a wheelchair"

"Clean and tidy room. Bar was a bit loud and busy."

"Great service throughout my stay and immediately from booking. The staff were extremely helpful and exceeded my needs. They were polite, with great communication skills. I had a nice, clean room with my own bathroom, and a pleasant, quiet stay."

"Excellent as always"

"Hotel didn’t look anything like the photos shown!! 1st room was greeted in the bed with ants! To be told at reception they would “upgrade” me!! Upgraded room was no better! Shower seal was green! Splats all over the carpet! Everything about it was awful!! "

"Easy parking, friendly helpful staff, comfy bed"

"Excellent food in the restaurant and very helpful staff"

"I had a fantastic stay at the Glass House retreat - the team were amazing! Friendly, supportive, and attentive, they made sure I felt right at home. My room was a treat: clean, bright, and airy, with a fabulous rainforest shower and super comfy bed. And wow, the food! Every dish was delicious, I wanted to take the chef home with me! There were loads of activities to keep me busy, and I left feeling refreshed and recharged."

"I didn t need any activities because I was there for family events. Nice place to stay. Lovely host. We really enjoy staying there."

"Clear communication with the host, check in was smooth. We had 3 cars, parking was free. Great value for money, not too expensive as there were 8 of us that stayed at the house. Good enough size garden, nice interior decor. Overall, stay was quite good, I’d stay here again."

"Staff were extremely helpful Room was lovely Would definitely stay again"

"excellent location, close to railway, but also close to the highway. Clean rooms, very nice staff, 24/7 available. Good breakfast. So overall we book again next year!"

"Such a lovely stay! The place felt warm and welcoming, very clean and comfortable. I really enjoyed my time here and would happily come back again. Thank you."