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"The breakfast staff was amazing and helpful! Other than that, we had a multitude of problems arise during our stay. Checking was a major problem and I booked through Expedia and the hotel did not recognize my booking and made me cancel my order and order through them at check in causing me to pass more. The A/C was out in the hallways along with the elevator not working properly during our stay and multiple times we had to take the stairs from the 5th floor! Last but not least the pool...

"Good"

"Friendly staff"

"Breakfast was good. Large assortment."

"Ggg"

"Na"

"Lovely place"

"Good afternoon, we had high hopes of having an amazing time... Unfortunately, we were given a room where we easily found more than 20 cockroaches. We went to complain at reception and they did NOTHING. The staff only speaks their native language, and it's annoying because they don't even try. The phones don't work, and you have to go all the way to the front desk for anything. The pools are very nice, but honestly, the staff, the room, and the service left much to be desired."

"La alberca tiene agua caliente … recepción te trata excelente solo el hotel y el cuarto huele a humedad la carpeta tiene un olor no agradable de lo demás desayuno excelente el hotel está limpio solo ke las carpetas huelen feo"

"Clean pool Breakfast needed a meat (bacon)"

"The room was just ok. Expensive for what they offer. Kind of dirty and needed maintenance. Bartender and drinks were great!!"

"I liked that everything was on one property. Our room wasn’t the cleanest and there was a mildew smell in the bathroom. One of the rooms looked as if the bathroom had been remodeled and the other looked as if it terribly needed an update. I did expect it to be cleaner than it actually was. Also, the main attraction was a large slide. They open and close it depending on weather but when the weather was gone they still kept it closed and one day closed it early. When you have older kids the slide...

"Had dirty sheets when we arrived. Was told by employees that management refuses to purchase new sheets for the property and continues to use old and overused sheets."