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"3 hour wait to get a room is a common multiple people waiting in this situation due to not enough cleaning crew. Many asked for management never showed up. Dirty towels in room hairs from multiple people still attached , roaches in bathtub, extremely worn carpets. Paper thin doors and walls wake up to garbage truck sounds, sleep to sex from the neighbors at 2am, non functioning amenities 1 out of 4 ice machines non functional. Overworked staff due to angry customers on a daily basis. Money...

"Hotel tradicional pero funcional"

"The location was great. The rooms were clean and cool. The only problem I had was the TV remote volume control it was not working properly."

"Fantastic rooftop pool, beautiful room, great historical building, super helpful and friendly staff, great complimentary happy hour drinks and free breakfast, and great access to Riverwalk. Drury Plaza Riverwalk hotel is our new go to stay in San Antonio. Just wish the parking was more affordable."

"Muy buen servicio"

"Everything was excellent"

"El hotel tiene muy buenas habitaciones e instalaciones, pero las opciones de alimentos no son buenas, cuando pides que te lleven algo como toalla que nos faltaba, no iba nadie,complicado estacionarse dentro hay que cruzar la calle,no tienen toallas para la playa ni ningún servicio para la playa, hay que llevar todo desde sombrilla carpa sillas etc. un desperdicio de instalaciones que se ven muy nuevas, las habitaciones son grandes."

"Our room looked nice at first glance, but discovered floors so dirty they turned my feet black. No drinking water in room on 90+day. There was a safe in the closet that did not work or was out of batteries. The AC was weak. The swimming pool was murky, and very dirty. We wound up not even getting in. Chairs were askew, unorganized, some with cushions pulled off on the ground. There was no place to buy last minute items like ibuprofen or snacks. They directed me to a CVS that was half mile away...

"Falta mejor atención en recepción, y algo de limpieza en pasillos y habitaciones"

"L"

"Nice staff but hotel room was dirty! Bring disinfectant spray, and possibly a broom! Also there was hair on the clean towels!"

"Clean staff, went there for a last minute spring trip. In a nice area as well, def worth it"

"Not what I expected for the price point. I expected the rooms to be bigger. We stayed in a double queen and there was minimal wall space from the edge of the bed to the TV on the other wall. I should have done more research but there’s no places to eat on site. There is a coffee truck that comes in the mornings. The pool was great. Staff was nice but seemed over burdened when I asked them if I could pay for early check in. I ended up checking in at 4pm due to the response I received like it was...