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"Our stay was extremely disappointing. Upon arrival, we discovered the elevators were out of service, forcing us to carry our luggage up and down multiple flights of stairs. This was never communicated before our arrival. When we entered our room, we were immediately hit with a strong mold and mildew odor. There were several large industrial fans running throughout the hallways, leading us to believe the property may have experienced flooding or water damage. The front desk initially sent...

"Somewhat dirty in the hallways, pool is very old, restaurant smells musty, public restrooms kinda stink like musty sewer gas. For the price it should be a lot nicer, Renovation was not done very well, exterior is rusty and paint peeling"

"When we got to our room it was still dirty. When I went to go tell the front staff and show them a picture of the mess they just laughed and me as if it was a joke. I was moved to another room. When I signed up for the location it said that parking was included but when I got there I was charged $20 some dollars for the parking. The elevator seemed as if it had problems, it would randomly stop and open at floor 3 or it would take what felt like forever to come to us. There was something in the...

"We enjoyed our stay here. The staff was wonderful especially with all the upkeep of the hotel and Breakfast was delicious. The beach view was amazing. Rooms were clean and fresh. The Starbucks baristas were amazing with all the drinks highly recommend. Thank you for giving us an amazing experience."

"When we got there, the young man who assisted us with check-in did only what he needed to do. He didn't go over all the amenities available, just handed us a piece of paper that had info on it. Maybe I expect too much. We stayed on level two and not in the condo. I didn't realize we would have to take stairs, we are old people with old injuries; but we did amazing with that. Haha the room was a very good size for the 2 of us. The bathroom was great. We lived the shower size. The bed and pillows...

"Every thing was great staff super friendly, clean highly recommend."

"Loved our oceanview family suite!! Loved that we were walking distance to a lot of places!"

"good"

"The hotel is in a great location, surrounded by restaurants and parks. I stayed there in February and again for work last week (June) during the FIFA games. I found my room the second time to be much smaller, with the closest door being hard to maneuver, the carpet feeling damp, the bathroom sink making strange noises, and the room not having a hair dryer. Overall the hotel is a good option based on location. The next door coffee shop is delightful and most of the staff are very nice."

"I don't go back to that hotel anymore, they gave me the room at 6 in the afternoon because it was ready when it should have been at 4, the next day they woke me up because from 10 am they start knocking on the doors who clean."

"lake was peaceful "

"When we got there the room was clean but the beds were awful, made but all the sheets wrinkled and unkept. They had a humid smell to them and I thought at first it was just me but no, throughout the spreads there was a strong humid smell including the pillows. This early morning I woke up with my face on the pillow and all I could smell was humidity. We usually stay at this hotel but seems as if housekeeping is not doing a good job. Very unhappy this time around :("

"Loved everything about it"

"Great breakfast options for families. Clean rooms and great customer service"

"Staff was awesome. Property itself is a bit rough, lots of wear & tear. But good location, nice people, and comfy bed. I’d stay again."

"So when I first arrived at the loft, I found out that the washer and dryer did not work and one of the shower heads did not work properly either I try to get them to come out and fix it. They never came. They said they were Going send somebody and they never did very expensive and a lot of money and it wasn’t really worth it. It’s always the first time for something I’ve been going to this waterpark for like the last 20 years the first time staying at these places and it’s just not upgraded. It...

"It was renovated 2025. Parts of equipments snd furniture still old. Generally is very good place and reminds me of good Aramco’s ch-8 assignment days. Breakfast very limited."

"Great view from the balcony"

"Didn’t not know about breakfast the whole time I was there need to be more transparent when the customer arrives and explain to them what the hotel has to offer"