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"The breakfast staff was amazing and helpful! Other than that, we had a multitude of problems arise during our stay. Checking was a major problem and I booked through Expedia and the hotel did not recognize my booking and made me cancel my order and order through them at check in causing me to pass more. The A/C was out in the hallways along with the elevator not working properly during our stay and multiple times we had to take the stairs from the 5th floor! Last but not least the pool...

"Good"

"Loved our stay, great pools and beach access. Front desk was very helpful and nice!"

"Gre as t staff great experience"

"Ggg"

"Na"

"Super close to the west, can walk to the park"

"Good afternoon, we had high hopes of having an amazing time... Unfortunately, we were given a room where we easily found more than 20 cockroaches. We went to complain at reception and they did NOTHING. The staff only speaks their native language, and it's annoying because they don't even try. The phones don't work, and you have to go all the way to the front desk for anything. The pools are very nice, but honestly, the staff, the room, and the service left much to be desired."

"La alberca tiene agua caliente … recepción te trata excelente solo el hotel y el cuarto huele a humedad la carpeta tiene un olor no agradable de lo demás desayuno excelente el hotel está limpio solo ke las carpetas huelen feo"

"Clean pool Breakfast needed a meat (bacon)"

"We loved the lazy river!"

"Had dirty sheets when we arrived. Was told by employees that management refuses to purchase new sheets for the property and continues to use old and overused sheets."