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"The breakfast staff was amazing and helpful! Other than that, we had a multitude of problems arise during our stay. Checking was a major problem and I booked through Expedia and the hotel did not recognize my booking and made me cancel my order and order through them at check in causing me to pass more. The A/C was out in the hallways along with the elevator not working properly during our stay and multiple times we had to take the stairs from the 5th floor! Last but not least the pool...

"My check in was fast and awesome. My checkout, the front desk girl was rude."

"The place was great. I was clean and the staff was great. The only problem I had was the people staying above us were noisy late at night when we were trying to sleep. Running around, stomping and it seemed like they were dragging furniture at times. There is a noise policy after a certain time. I called and the staff did call the room. It helped for a short period of time."

"was a good time"

"I stayed in a poolside cabana. Did not realize loud music is played until midnight and it can definitely be heard in the cabanas. The food in the restaurants was excellent and so were the drinks!!! The access to the beach, which I need to say, was spectacular. Is one of the best things about the hotel. The pools need to be kept cleaner. All in all the stay was very entertaining and enjoyable."

"We really enjoyed our stay here. The room was clean and comfortable, even if it was a little dated. Having a kitchenette was a nice bonus, and everything worked fine, though it could use a few more kitchen essentials. The best part was definitely the location. The beach is just steps away, and it was clean and beautiful. Beach chairs and umbrellas were available to rent on the beach for $40 a day if you wanted them. There's no breakfast, but they do have coffee and tea available, which was nice....

"Food was decent"

"The first evening there the room didn't have towels or washcloths so I called and asked for some. After 15 minutes they never brought them. I then went to get them and all they had were pool towels and no washcloths. They never came and tidied up the room. The second day again no towels or wash cloths. Called, never delivered, had to go get them. The AC was leaking all over the floor. I informed them of this to no satisfaction. There were spider's webs above the closet were the safe was. It...

"Loved the spacious room and on property amenities! Made for a great girls weekend trip"

"Great stay beautiful view"

"The hotel itself was beautiful. The location was great! Close to everything we wanted to go to. The room was spacious and clean. The staff were super helpful and kind. My two complaints, the AC is an older unit & it did not get cold, it was on 55 & muggy & the water did not get hot. Other than that, I would go again. Probably make sure that everything works properly before I settle in for the night."

"Buena estancia solo que yo no tuve balcón y la vista hacia la ciudad buena"

"It's a motel. Bedding, towels, body soap were missing from the room, which phone did not work. Housekeeping refused to make the bed, instead threw the bedding at me! Half the elevators are broken, so we had to queue all the time. The breakfast was the same as any ordinary motel. The a-la-carte food at the restaurant was gross, disgustingly greasy and the menu terrible. Noise and ruckus kept us awake all night despite complains. The pool was ok, but you have to walk the ENTIRE length of the...

"Lovely place"

"After I got out of the pool, I started having a rash on my body wouldn’t go away and finally, I put some ointment for the itchy could’ve been from the water being dirty or the too much bleach in the hole is only 3 feet. There’s only a small area that has 4 feet basically for kids. The lazy river is so small as well. Basically for the kids not adults. The day was fine. The room was clean the Stafford nice but just didn’t like the time spending to try to sell horse riding and other activities that...

"La alberca tiene agua caliente … recepción te trata excelente solo el hotel y el cuarto huele a humedad la carpeta tiene un olor no agradable de lo demás desayuno excelente el hotel está limpio solo ke las carpetas huelen feo"

"Everything was great!"

"I was very disappointed with my stay. For the price I paid (almost $800 for two nights), I expected a clean, well-maintained resort room. Instead, we arrived to a room that looked neglected. There were several cleanliness issues throughout the room, and the conditioner bottle had visible clumps inside, which made me uncomfortable using any of the provided toiletries. It felt more like a budget motel than a resort. The next day made the experience even worse. We spent the entire day at the beach...

"The only dislike is we would like to have had a longer lazy river. Everything else was excellent"

"It was nice and clean"